Support » Fixing WordPress » Logging in

  • I have been using WordPress for a while now and I switched themes from a hosted theme with PML Media (Michael Lowndes) and http://www.authormarketinghub.com to another through theme with WP.org called Nimva. I was able to change a bunch of pages and get it going but then it errored out. Now I can’t get into the dashboard at all. Can you help?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Geoffrey Shilling

    (@geoffreyshilling)

    Volunteer Moderator

    Try to access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    If that does not work, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    Note: If you are making changes to customize the theme itself, I would strongly suggest using a child theme so your changes are not lost when the theme is updated.

    Geoffrey Shilling

    (@geoffreyshilling)

    Volunteer Moderator

    Can you please verify your website address? http://www.authormarketinghub.com is showing that it is available for purchase (and that there is no website set up there).

    http://www.whois.com/whois/authormarketinghub.com

    Thread Starter susanwingate

    (@susanwingate)

    Hello Geoffrey,
    It’s not my website but instead a website provided as a log in host from an outfit in the UK that has since stopped providing service. Authormarketinghub.com is their website but users of their “shell” website format log in at their log in site. Help. -Susan Wingate

    Geoffrey Shilling

    (@geoffreyshilling)

    Volunteer Moderator

    Does the website address you are having trouble with now look something like http://www.YOURNAME.wordpress.com/?

    If it does, you will need to ask on the WordPress.COM forums:
    https://en.forums.wordpress.com/ or get in touch with their support.

    More information on the differences between WordPress.ORG and WordPress.COM: https://en.support.wordpress.com/com-vs-org/

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Logging in’ is closed to new replies.