Logged user can’t finish checkout

  • Resolved fcipolla

    (@fcipolla)


    2 years, 10 months ago

    Logged user can’t finish checkout. Checkout page works properly, complete the address when user is logged (works automatically – in Brazil each street has a ZIP Code).
    So, when the logged user try finish the shop the system show a bizarre message saying something like: “Inform your address to continue”.
    And, from them, it is impossible to conclude the shop.Please, if any one colud help me, I you be glad.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • MayKato

    (@maykato)

    2 years, 10 months ago

    Hello,

    You’ll first want to do a full conflict test to determine if the issue is coming from a plugin/theme conflict – please temporarily switch your theme back to Storefront and disable all plugins except for WooCommerce.

    If that resolves the issue, then re-enable plugins one-by-one until you find the one that’s causing the conflict.

    If you don’t want to test on your live site, you can create a staging site using a plugin called WP Staging: https://wordpress.org/plugins/wp-staging/

    You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Thread Starter fcipolla

    (@fcipolla)

    2 years, 10 months ago

    Thanks Maykato.
    I checked and… it is a Astra problem… I can’t put up with this Theme. Enough!

    Again, thanks for your fast return.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Logged user can’t finish checkout’ is closed to new replies.