Logged In Users shows multiple instances of the same user

  • Resolved ashleyzwp

    (@ashleyzwp)


    6 years, 2 months ago

    Reg.: WP Security – Logged In Users page

    It shows incorrect information.

    Even after Force Logout, the user still appears.
    Even after hitting ‘Refresh Data’ the very next second; yet it still shows the same user.

    Grateful to have your assistance,
    Thanks in anticipation.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor mbrsolution

    (@mbrsolution)

    6 years, 2 months ago

    Hi, what happens when you log in? Do you have the same issue with your logins?

    Regards

    Thread Starter ashleyzwp

    (@ashleyzwp)

    6 years, 2 months ago

    Hi (thanks for writing)

    Logging-in to WP-Admin is smooth.
    No issues; no errors; no warnings/alerts.

    This behaviour is observed after logging-in as seen in the [Logged In Users] tab under WP Security. Doesn’t seem to affect any working. No other issues.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    6 years, 2 months ago

    Hi, can you check the following support thread. Let me know if your issue is similar?

    Thank you

    Thread Starter ashleyzwp

    (@ashleyzwp)

    6 years, 2 months ago

    Thanks.
    i checked the link. Seems like a similar thing happening but not in that quantum.

    We are just 2 users who work on maintenance and updation of our WordPress Site.

    Today i saw a strange thing happen in LOGGED-IN USERS under WP Security.
    I saw my colleague (UserB) logged in. And me too (say UserA)

    Below is what appeared in LOGGED-IN USERS
    ——————————————
    UserB userB-IP#1
    UserB userB-IP#2
    UserA userA-IP#1
    ——————————————

    I did a FORCE LOGOUT for [UserB userB-IP#2]
    It happened.
    Then, i hit REFRESH DATA.

    Then the foll. appeared in LOGGED-IN USERS
    ——————————————
    UserB userB-IP#1
    UserA userA-IP#1
    UserA userA-IP#1
    ——————————————
    viz. 2 instances with my username and the very same IPs

    Plugin Contributor mbrsolution

    (@mbrsolution)

    6 years, 2 months ago

    Hi, are you using cloudflare or a similar service for your site?

    • This reply was modified 6 years, 2 months ago by mbrsolution.
    Thread Starter ashleyzwp

    (@ashleyzwp)

    6 years, 2 months ago

    No, we didn’t ask for it.
    (could Cloudflare get activated by default? without our knowledge)

    The WP Security plugin LOGGED IN USERS worked well when we were on a Windows Shared Hosting Plan.
    I feel this might’ve begun after we migrated to a Linux VPS Plan. Not very sure though.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    6 years, 2 months ago

    Hi,

    (could Cloudflare get activated by default? without our knowledge)

    I don’t think so. However you should check to make sure it is not activated for your site.

    The WP Security plugin LOGGED IN USERS worked well when we were on a Windows Shared Hosting Plan.
    I feel this might’ve begun after we migrated to a Linux VPS Plan. Not very sure though.

    I don’t think changing from Windows server to Linux server would cause this issue. Unless of course a unique settings in your server is causing this issue.

    Go to WP Security -> Settings -> Advanced Settings and play around with the different options from the drop down menu. Let me know if this helps in any way.

    Kind regards

    Thread Starter ashleyzwp

    (@ashleyzwp)

    6 years, 2 months ago

    Thank you for addressing the 2 doubts i had.
    Will check with the Hosting guys if we have Cloudflare.
    will also try Advanced Settings and let u know if it helps.

    Thanks very much for your continued assistance.
    Kind regards

Viewing 8 replies - 1 through 8 (of 8 total)
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