[resolved] Log out, help, add image, create link do not function (5 posts)

  1. GNPS admin
    Posted 5 years ago #

    Our technical support person resigned recently & we have not yet hired. I don't see where to find WP version unless "Help" which does not respond, but there's no site message to update. Observed glitches so far:

    1. Login works, but cannot log out from Dashboard.
    2. Screen Options and Help buttons do not work (I already dumped cache/cookies.)
    3. "Add Image" does not respond (Disqus prob)
    4. Create link "Update" button kicks you out of the post without saving changes and no link is created.

    Active plug-ins:

    • Disqus Comment System (Forum lists problem)
    • All in One SEO Pack
    • SEOPressor UNLIMITED (deactivates itself)
    • WP-Contact Form.

    We need step-by-step fixes while we look for ongoing technical support. Thanks in advance for your help.

  2. The Mighty
    Posted 5 years ago #

    Try to deactivate all of your plugins. After that try to log out from your Dashboard. If succeed, try to reactivate you plugin one after another until you find the problem.

  3. GNPS admin
    Posted 5 years ago #

    Amazing mightiest! Disqus Comment System plug-in was causing all known glitches - and all was fine after deactivating. But we need our comment system, so even though this plug-in said the upgrade had not been tested with our current version of WordPress, I updated and everything still appears to be working fine. Thank you so much!

  4. GNPS admin
    Posted 5 years ago #

    BTW, to be clearer, I upgraded to 2.66 of Disqus AND activated the plug-in again. Then everything began to work.

  5. The Mighty
    Posted 5 years ago #

    Good luck :D
    If your problem is resolved then mark this thread as "Resolved", so that others who have the same problem could do the same thing as you did. You can find the radio button at the right side of this page.
    Thanks & regards.

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