Support » Fixing WordPress » Log-in problems

  • pubgraphics


    Having major problems with a site that I transferred over to another user….it is

    I mistakenly used an incorrect email to send to the new user, so she never rec’d it… so now we are both locked out. Where do I go from here???

Viewing 6 replies - 1 through 6 (of 6 total)
  • John Parris



    Do you have FTP access to the site?



    No, not that I’m aware of… is that automatically set up thru the hosting company, Bluehost, in this case?

    John Parris



    Yes, they offer FTP support. They might be able to help you with this problem. If not, there are ways you can gain access using FTP and uploading a program that will allow you to create a new user or change an existing one. It’s probably best to contact Bluehost first.



    If you are familiar with database you can change the user email address in users table.


    I can’t log into my old wordpress account, can’t remember my password, and when I click and do the “forgot your password” procedure, it won’t email me the password, so it doesn’t work, my username is theblackcape and the URL of the blog I need to access is

    Please help me out, I need to access it as soon as possible!



    Forum Moderator

    @theblackcape90: If you require assistance then, as per the Forum Welcome, please post your own topic.

Viewing 6 replies - 1 through 6 (of 6 total)
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