log-in problem "weird" (4 posts)

  1. Peter Salamon
    Posted 3 years ago #

    I have been asked to be the webmaster for a WP site.
    --I was given the username and password from the owner, I cannot lo-in she can log-in
    --I asked her to make me a new user... I cannot log-in she can log-in
    In both cases the error message is that there is no such username, when asked to reset the password, the message is that there is no such email...

    I manage many WP sites... no problem, this is a first...
    any clues?

  2. michael.mariart
    Posted 3 years ago #

    If that's the error message then it sounds like you have been given the wrong username. Did your client email it to you or tell you over the phone? You should double-check that you have the correct spelling.

    If you have access to the database, check in the wp_users table and see what the actual username is.

  3. Peter Salamon
    Posted 3 years ago #

    Thank you Michael,
    No, I was given the info in writing, and we have tried it many times to no avail. I even gave the access code to a friendly third party, and he did manage to open the admin, with the same info that is not working for me.
    Question: is there anywhere in WP any module that could be blocking certain IP addresses?

  4. esmi
    Forum Moderator
    Posted 3 years ago #

    Not unless there a plugin installed that could block in IP - such as Bad Behaviour.

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