Support » Fixing WordPress » Log in Problem

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  • Christine Rondeau

    (@crondeau)

    Volunteer Forum Moderator

    When you say you can’t login, what do you mean?
    When I go to your login, http://www.aas-bd.com/wp-admin/
    I see a blank screen. Is that what you see?

    If I were you, I would access your site via ftp, delete the entire wp-admin, wp-includes folder, root file EXCEPT wp-config.php and then re-upload a fresh copy of WordPress wp-admin, wp-includes and root files.

    Hopefully then the wp-admin will show up.

    Hi Christine, thanks for your response. You are correct. I see a white page. I am not sure how to save my child theme or all of my blog post before deleting WP-Admin, folder, root file. Step by step instruction will be highly appreciated.

    Christine Rondeau

    (@crondeau)

    Volunteer Forum Moderator

    You’re child theme is in the wp-content, so don’t delete that.
    Your content is in the database, so can’t be deleted via ftp.

    If you delete everything BUT the wp-content and wp-config.php file you will be fine.

    I have deleted wp-admin folder rootfile etc. Now how can I install again site? I am not sure what to do now? Any help please?

Viewing 4 replies - 1 through 4 (of 4 total)
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