Support » Plugin: Shortcodes Ultimate » Log in/out problems after Shortcodes Ultimate update

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Vladimir

    (@gn_themes)

    Hi @jelbow,

    enable WP_DEBUG and try to log out again. You will then see errors instead of the white screen. Post those errors here.

    How to enable WP_DEBUG.

    jelbow

    (@jelbow)

    Thank you for your fast response!

    It looks like a compatibility issue with updraftplus. I deactivated that, left Shortcodes Ultimate active, and was able to log out/log in normally. Here is the error message with exact folder location X’d out:

    Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 30720 bytes) in xxxxxxxxxxxxxx.com/wp-content/plugins/updraftplus/includes/class-job-scheduler.php on line 80

    I don’t mind leaving updraft plus deactivated, I only use it occasionally, but would welcome any further insight.

    Plugin Author Vladimir

    (@gn_themes)

    Please try to deactivate SU, enable updraft and try to log out. Leave WP_DEBUG enabled.

    jelbow

    (@jelbow)

    With those conditions (deactivated SU, enabled updraft, and WP_DEBUG remaining enabled), it logs out like “normal”, no error message and no blank screen. It displays the typical “You are now logged out” window.

    jelbow

    (@jelbow)

    Thanks again. This may be an unrelated issue, but one I’ve never noticed before. When I’ve reached the “now logged out” screen, I can still access the admin pages without entering credentials simply be using the “back” button. If I close the window, I am truly logged out, a new window requires password, etc. If these seems like a different issue, I will investigate it separately.

    Plugin Author Vladimir

    (@gn_themes)

    Hi @jelbow,

    as you can see, the fatal error is caused by the updraftplus plugin (/wp-content/plugins/updraftplus/includes/class-job-scheduler.php).

    Please contact its developer first. If the updraftplus’s support will confirm that Shortcodes Ultimate is involved, I’d be happy to inspect the issue.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)
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