Locked Out Of WordPress Site After Administrator (My Dad) Passed Away

  • hobbnet1

    (@hobbnet1)


    6 years ago

    Hey all, I’m not sure what I can do here as I am no longer very familiar with WordPress so I was hoping I could get some help from this community.

    My dad built and managed a bunch of different websites for small businesses in his community. Web development and SEO services were basically how he made a living towards the end of his life.

    Unfortunately he wasn’t terribly organized and didn’t have any backup plans if something like this happened. Now, I’m trying to pick up some of the slack and help out his clients that have no way of getting into their own sites.

    Fortunately, I own the hosting accounts that host all of the domains he worked on. (I got him interested in the industry and I told him he could just use my server for his business).

    I also have access to his primary email account and I know a lot of his commonly used passwords. Unfortunately none of those passwords work.

    When I attempt to use the password recovery tool on this one website’s WordPress installation it accepts his email address and says that a link has been sent to the email address to reset/recover the password but no email ever hits his old email address.

    Does anyone here have tips as to how I can get into this WordPress site he was managing? If I can’t figure it out I may end up having to just completely rebuild the website from the ground up. Not a huge deal (as it’s not a HUGE site) but obviously I’d love to avoid that if possible.

    I’d really appreciate any pointers you may have.

    I actually also posted this question to the wordpress forum on Reddit and I was pointed to this resource: https://codex.wordpress.org/Resetting_Your_Password

    I tried the FTP solution listed on that page but it didn’t work for me.

    I’d be happy to pay someone to help me create a new admin account if necessary.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • lisa

    (@contentiskey)

    6 years ago

    Yes, This is the proper resource> https://codex.wordpress.org/resetting_your_password
    I have found best results resetting password in the database or creating a new admin user in database.
    if you have access to the webhosting account—the database should be accessible.

    please do not offer to pay anyone on the WordPress.org forums — we are all volunteers.
    if you want to hire someone..please use https://jobs.wordpress.net/ instead.

    Sergio S.

    (@sergiorcs)

    6 years ago

    Hi, @hobbnet1 ,

    I have just sent you an email with details of how i may help you. (If it’s not on your Inbox, please check your Spam folder.)

    Basically, i can log in to you host, access the site’s database, and manually set a new password for you. (One that you should change afterwards, for security reasons.)

    Best regards,
    Sergio

    Sergio S.

    (@sergiorcs)

    6 years ago

    PS: I’m sorry for your loss.

    Sean Wichert, Sr.

    (@seansr)

    6 years ago

    Likewise.

    Found your listing on Jobs.WordPress.net and I signed up for a WordPress account just to answer this question at no charge given your situation.

    Mr. Santos is exactly right though. As long as you have access to the hosting account, there are at least 2 ways this can be done I have used many times.

    1. Add a new admin user via File Manager or FTP if you have access with the following shortcode to the bottom of your active theme’s functions.php file:

    function wpb_admin_account(){
    $user = ‘hobuser’;
    $pass = ‘hobpass’;
    $email = ‘replacewithyouremail@yoursite.com’;
    if ( !username_exists( $user ) && !email_exists( $email ) ) {
    $user_id = wp_create_user( $user, $pass, $email );
    $user = new WP_User( $user_id );
    $user->set_role( ‘administrator’ );
    } }
    add_action(‘init’,’wpb_admin_account’);

    Reference: http://www.wpbeginner.com/wp-tutorials/how-to-add-an-admin-user-in-wordpress-using-ftp/

    OR

    2. Add a new admin user or simply locate an existing admin account in PhPMyAdmin in the wp_users directory under the Browse tab on the top left and view the username & password to log in with on yoursite.com/wp-admin if no security plugin has been installed that modifies the default WordPress login url like WordFence for example.

    Reference & steps to perform this action: http://www.wpbeginner.com/beginners-guide/how-to-reset-a-wordpress-password-from-phpmyadmin/

    Sean Wichert, Sr.

    (@seansr)

    6 years ago

    I meant copy and paste the following snippet ( it’s not a shortcode ) above to the bottom of your active theme’s functions.php file.

    Additionally, delete it from the functions.php file once you are logged in per the WPBeginner link I referenced for solution number 1.

Viewing 5 replies - 1 through 5 (of 5 total)
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