Locked out of site completely

  • cianmullers

    (@cianmullers)


    5 years ago

    Hi,

    I’m trying to access this site on behalf of the business owner. This site was created for him by a freelancer from India, and it’s currently throwing a 500 error site wide, including /wp-admin. I suspect it’s a dodgy theme or .htaccess, he also mentioned there was redirects on all of his posts so I suspect the site has been compromised.

    I don’t have the cpanel details or FTP credentials for the site to check the files, is there any alternatives available?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    5 years ago

    Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

    Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://codex.wordpress.org/Debugging_in_WordPress

    You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you cannot access wp-admin, there are other ways to deactivate plugins.

    Thread Starter cianmullers

    (@cianmullers)

    5 years ago

    Hi Steven, thanks for the quick reply. Unfortunately, I’m waiting on the business owner to see if he has any reference to the host or cpanel logins as this site was created by someone else, I’m simply taking a look at it for him. Is there any way to reset / change the htaccess file without FTP access or /wp-admin? Can WordPress staff change it?

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    5 years ago

    nope. WordPress “staff” (volunteers) have no access to your self-hosted website.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Locked out of site completely’ is closed to new replies.