Support » Fixing WordPress » Locked out of my website

  • ajense

    (@ajense)


    I think I deleted my admin account off a plugin called membership and now when I try to login it says “Sorry your account is not active” The website is called wellmira.com and my email is [redacted]

Viewing 13 replies - 1 through 13 (of 13 total)
  • Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    🏳️‍🌈 Halfelf Rogue & Plugin Review Team Rep

    You can try turning off the plugin (by removing it from your wp-content/plugins folder).

    ajense

    (@ajense)

    I dont even see that in the folder, I just see the original plugins like akismet.

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    🏳️‍🌈 Halfelf Rogue & Plugin Review Team Rep

    Then you’re not using a plugin at least.

    Do you have access to PHPMyAdmin? If so, go in and look at your database. See if your email is still there in the users table.

    ajense

    (@ajense)

    No I dont

    esmi

    (@esmi)

    Forum Moderator

    Try resetting the plugins folder by FTP or phpMyAdmin.

    ajense

    (@ajense)

    How do I get phpmyadmin? I dont have either of those

    esmi

    (@esmi)

    Forum Moderator

    You don’t need phpmyadmin to reset the plugins folder by FTP.

    ajense

    (@ajense)

    I tried doing the FTP way but Im unable to rename the plugins folder

    esmi

    (@esmi)

    Forum Moderator

    Why?

    ajense

    (@ajense)

    It just doesnt have an option

    esmi

    (@esmi)

    Forum Moderator

    Pardon? Your FTP client doesn’t have a rename option? What FTP client are you using?

    ajense

    (@ajense)

    I dont have any FTP client or phpmyadmin client already installed. When I go to the wordpress folder on my computer it is just plain newly installed folder that has no extra plugins in it.

    esmi

    (@esmi)

    Forum Moderator

    No – not on your computer. You have to rename the folder on the remote server. You need to use FTP or whatever file management application your host provides.

Viewing 13 replies - 1 through 13 (of 13 total)
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