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Locked out of my website (14 posts)

  1. ajense
    Member
    Posted 3 years ago #

    I think I deleted my admin account off a plugin called membership and now when I try to login it says "Sorry your account is not active" The website is called wellmira.com and my email is [redacted]

  2. You can try turning off the plugin (by removing it from your wp-content/plugins folder).

  3. ajense
    Member
    Posted 3 years ago #

    I dont even see that in the folder, I just see the original plugins like akismet.

  4. Then you're not using a plugin at least.

    Do you have access to PHPMyAdmin? If so, go in and look at your database. See if your email is still there in the users table.

  5. ajense
    Member
    Posted 3 years ago #

    No I dont

  6. esmi
    Forum Moderator
    Posted 3 years ago #

    Try resetting the plugins folder by FTP or phpMyAdmin.

  7. ajense
    Member
    Posted 3 years ago #

    How do I get phpmyadmin? I dont have either of those

  8. esmi
    Forum Moderator
    Posted 3 years ago #

    You don't need phpmyadmin to reset the plugins folder by FTP.

  9. ajense
    Member
    Posted 3 years ago #

    I tried doing the FTP way but Im unable to rename the plugins folder

  10. esmi
    Forum Moderator
    Posted 3 years ago #

    Why?

  11. ajense
    Member
    Posted 3 years ago #

    It just doesnt have an option

  12. esmi
    Forum Moderator
    Posted 3 years ago #

    Pardon? Your FTP client doesn't have a rename option? What FTP client are you using?

  13. ajense
    Member
    Posted 3 years ago #

    I dont have any FTP client or phpmyadmin client already installed. When I go to the wordpress folder on my computer it is just plain newly installed folder that has no extra plugins in it.

  14. esmi
    Forum Moderator
    Posted 3 years ago #

    No - not on your computer. You have to rename the folder on the remote server. You need to use FTP or whatever file management application your host provides.

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