Support » Fixing WordPress » Locked out of my site

  • Not sure what version I have. Always updated it… I hired someone years back to setup my site so Im not very experienced but Im in trouble now because I can not get in and Blue Host can not help.
    My trouble started when I noticed Jetpack sending 2 emails everyday at almost the same time. One said your site is slow and the next 10 minutes later said Im back up. I went into my site to the Security page and found a list of errors with a ‘fix it’ next to each one. I went down the list and fixed everything. Then my problems really started. Jetpack was sending many emails a day. Next thing I know Im locked out and can’t change password. Box just shakes.
    Bluehost tried to help and found one backup and installed it. Still can’t get in. I use Backup Buddy and have a few more old backups but can’t access them. My site still comes up but can not get in… I think I need to take a class on WordPress…
    Can someone direct me or help me fix my issue?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 31 through 32 (of 32 total)
  • Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    Ok, then you really need to contact your hosting provider’s support about that: https://www.bluehost.com/contact

    If you’re locked out of your site *and* Bluehost’s login option isn’t working, it should be something they can correct on their end.

    To be clear, this is the kind of support that you already pay Bluehost for with your hosting plan. Additionally, no one here has access to your site (all WordPress installations are self-contained), but the people at Bluehost have access to everything (because they host your WordPress installation).

    In short, contact Bluehost: https://www.bluehost.com/contact

    Yes I understand but after 3 attempts, they are not able to help. I’ll seek a pro out.. Thanks for everyone’s help.

Viewing 2 replies - 31 through 32 (of 32 total)
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