Support » Fixing WordPress » Locked out of my site

  • bdk437

    (@bdk437)


    Not sure what version I have. Always updated it… I hired someone years back to setup my site so Im not very experienced but Im in trouble now because I can not get in and Blue Host can not help.
    My trouble started when I noticed Jetpack sending 2 emails everyday at almost the same time. One said your site is slow and the next 10 minutes later said Im back up. I went into my site to the Security page and found a list of errors with a ‘fix it’ next to each one. I went down the list and fixed everything. Then my problems really started. Jetpack was sending many emails a day. Next thing I know Im locked out and can’t change password. Box just shakes.
    Bluehost tried to help and found one backup and installed it. Still can’t get in. I use Backup Buddy and have a few more old backups but can’t access them. My site still comes up but can not get in… I think I need to take a class on WordPress…
    Can someone direct me or help me fix my issue?

    The page I need help with: [log in to see the link]

Viewing 15 replies - 16 through 30 (of 32 total)
  • Moderator Steve Stern

    (@sterndata)

    Support Team Volunteer

    Do not change table names. There is no “login file” and if you’re in the site, then the table prefix is correct.

    bdk437

    (@bdk437)

    Im not in the site. I see there is wp_users file so I created it. Now should I move the password and user name from the old to the new one I created?

    Moderator Steve Stern

    (@sterndata)

    Support Team Volunteer

    NO!

    I don’t know what you mean when you talk about files. If you’re looking at phpmyadmin, you’re looking at TABLES in a DATABASE. Work with the ones that are there.

    I really think you need to find someone to help you with your WP site. I get the sense you’re flailing about. Check meetup.com to see if there’s a local WP meetup in your area where you can ask someone to sit with you and do this for you.

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    If you contact your hosting provider’s support, they may be willing to do what’s outlined at https://codex.wordpress.org/Resetting_Your_Password#Through_phpMyAdmin for you.

    bdk437

    (@bdk437)

    I do NOT have the table wp_users since all my login info is under bxnyl0ty_users. When I click the LOGIN box its pointing to wp_users not bxnyl0ty_users… How can I rename the bxnyl0ty_users to wp_users?

    Moderator Steve Stern

    (@sterndata)

    Support Team Volunteer

    You don’t. When the document says “wp_users”, pretend it says ” bxnyl0ty_users”.

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    You don’t need to rename it at all. It’s normal to replace wp_ with something else, it’s for security purposes (no easy target) and convenience purposes (multiple sites in the same database).

    In the guide at https://codex.wordpress.org/Resetting_Your_Password#Through_phpMyAdmin just pretend every instance of “wp_” is actually “bxnyl0ty_”.

    bdk437

    (@bdk437)

    OK I will now follow the instructions… Thanks

    bdk437

    (@bdk437)

    Did not work. Guess I’ll either leave it or hire someone to re-do it

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    Contact your hosting provider’s support. As mentioned, they may be willing to do what’s outlined at https://codex.wordpress.org/Resetting_Your_Password#Through_phpMyAdmin for you.

    bdk437

    (@bdk437)

    It will not even let me access a new password using my email address…

    bdk437

    (@bdk437)

    Nope. Tried that first 3 times. I did the process correctly. There is something else wrong. Know anybody I can hire that works with WordPress?

    Garth Mortensen

    (@voldemortensen)

    Hey bdk437, if you login to your Bluehost account and go here: https://my.bluehost.com/cgi/app#/sites

    You’ll see a list of your WordPress sites. If you select the site you need to login to and go to the “Users” section you should be able to click the “Log in” button next the username. Alternatively, you can click the 3 dot menu and select “Reset Password” which will automatically login you in and take you to the password reset page inside wp-admin.

    bdk437

    (@bdk437)

    OK, I follow this and under Users it says, NONE.

    Users

    None exist, yet.

    Under UPDATES it says 5. Should I update?

    bdk437

    (@bdk437)

    By the way the site is active…

Viewing 15 replies - 16 through 30 (of 32 total)
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