Support » Fixing WordPress » Locked out of my site

  • Not sure what version I have. Always updated it… I hired someone years back to setup my site so Im not very experienced but Im in trouble now because I can not get in and Blue Host can not help.
    My trouble started when I noticed Jetpack sending 2 emails everyday at almost the same time. One said your site is slow and the next 10 minutes later said Im back up. I went into my site to the Security page and found a list of errors with a ‘fix it’ next to each one. I went down the list and fixed everything. Then my problems really started. Jetpack was sending many emails a day. Next thing I know Im locked out and can’t change password. Box just shakes.
    Bluehost tried to help and found one backup and installed it. Still can’t get in. I use Backup Buddy and have a few more old backups but can’t access them. My site still comes up but can not get in… I think I need to take a class on WordPress…
    Can someone direct me or help me fix my issue?

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 32 total)
  • Moderator Steve Stern

    (@sterndata)

    Support Team Volunteer

    What do you mean by “locked out”? Let’s start with that… do you get your id/password rejected or is there some other message?

    Can not login to my site… When I type in password the box shakes.

    Moderator Steve Stern

    (@sterndata)

    Support Team Volunteer

    Are you trying to login through wordpress.com? If so, try clicking the link to “login with username and password”.

    See https://i.imgur.com/LXHt29a.png

    This article lists 7 completely different ways to reset your password. Any one of them will work and do the job. Find the one that’s right for you and use that: https://codex.wordpress.org/Resetting_Your_Password

    Have never logged in through Word Press.org. I have had this website for years so Im experienced with logging in… It will not allow me to reset password either… Im locked out.

    Moderator Steve Stern

    (@sterndata)

    Support Team Volunteer

    Are you logging in through WordPress.com or directly via that link?

    that link

    Moderator Steve Stern

    (@sterndata)

    Support Team Volunteer

    Did you try the password reset via phpmyadmin?

    No. Not sure what that is

    Is it possible to re-install WP even if Im locked out?

    Moderator Steve Stern

    (@sterndata)

    Support Team Volunteer

    [Moderator note: Please, No bumping.

    1. There are pictures in the first link I posted on how to use phpmyadmin to reset your password.

    2. Yes, but reinstalling files will not solve your password issue.

    Sounds like your assuming I understand all this. If you can’t give me a few more details then I need to find help elsewhere.

    Moderator Steve Stern

    (@sterndata)

    Support Team Volunteer

    phpmyadmin is (or should be) available through your hosting control panel. Login to your host to check.

    OK, I found it and followed instructions as far as the WP-user file. I remember the BlueHost guy saying I have no users file. I just confirmed that … All I have is a bxnyl0ty_users file…

    Moderator Steve Stern

    (@sterndata)

    Support Team Volunteer

    wp_users is the default setting, but if whoever set up your site changed the able prefix from wp_ to bxnyl0ty_, then that would be your users table.

    OK, Im getting the jest of this. Since I see the password and user name… Can I change the name back to wp-users without messing it up? Looks like someone got in and changed the name of the file. My logon file is looking for wp_ not the current name so that is why its not letting me in…

Viewing 15 replies - 1 through 15 (of 32 total)
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