Locked out of dashboard

  • spacetimepartners

    (@spacetimepartners)


    7 years, 7 months ago

    Hi,

    I just updated the Wordfence preferences as the plugin requested in the dashboard. I downloaded the backup htaccess and user.ini files and hit the button. After that, I can’t login to the dashboard, I just get a 500 error.

    Basically I can still access all of the front-end of the site (public or non-admin registered visitors), but none of the back-end of my WP site (wp-admin or “edit page”)

    I tried changing the plugin folder’s name as suggested in the documentation, but to no avail.

    Any clues as to how to solve this?

    Regards,
    Francisco

    https://wordpress.org/plugins/wordfence/

Viewing 1 replies (of 1 total)
  • wfalaa

    (@wfalaa)

    7 years, 7 months ago

    Hi Francisco,
    I suggest checking the server error log file when trying to access your dashboard, it can tell you why the server responds with “500 error”.

    You can get in contact with your web host if you don’t know where is this error log file, or edit (wp-config.php) file and replace this line:
    define('WP_DEBUG', false);
    with:

    define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);

    Now, when you access your dashboard and get “500 error” again, you can check this file (/wp-content/debug.log) for any error messages.

    Let me know how it goes,
    Thanks.

Viewing 1 replies (of 1 total)
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