Support » Plugin: Wordfence Security - Firewall & Malware Scan » Locked out of admin

  • Resolved BroIgnatius1

    (@broignatius1)


    Suddenly, I am not able to login to the admin. The login dialogue box just does nothing. I go through the routine of renaming the wordfence plugin file. Then use the Assistant to remove all blocks. Then restore the wordfence plugin to it original name. Login is then successful.

    I search and search all options of wordfence. I cannot find a reason for this problem.

    Under the firewall I white list my IP address (it is static).

    I logout. When I try to log back in, I can’t get in.

    I repeat this procedure.

    Each time I repeat the procedure the same results happen over and over.

    When I contacted MyDomain about this on a different wordpress site where this was happening, their techs said they were getting a message to re-authenticate. I got no such message. The techs sent me a url to re-authenticate, which worked.

    So why am I not getting this message and URL?

    I have used a couple of browsers. The same thing happens.

    I am about to stop using wordfence.

    I am using the free version.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support WFGerroald

    (@wfgerald)

    Hey @broignatius1,

    I’m seeing this error on your login page which leads me to believe you might be experiencing a conflict.

    ReferenceError: Can't find variable: grecaptcha

    Can you try temporarily switching to a default theme if you’re not already using one and disabling all other plugins then reactivating them one by one to see if the issue persists?

    To do so I recommend the Health Check & Troubleshooting plugin which allows you to disable all plugins and switch to a default theme, but only for your user.

    As for why you’re not receiving the verification message. Can you please try disabling all browser extensions and perhaps a different browser?

    Thanks,

    Gerroald

Viewing 1 replies (of 1 total)
  • The topic ‘Locked out of admin’ is closed to new replies.