Locked out form site

  • stefans89

    (@stefans89)


    4 years, 1 month ago

    HI There,

    I recently got locked out from our site. We don’t know exactly why and we can’t retrieve the magic link to regain access to our wordpress backend. Does anyone know how I can resolve this if I’m not able to enter my WordPress backend and/or site.

    Is it possible to regain access through our web host for example?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • beardedginger

    (@beardedginger)

    4 years, 1 month ago

    Hi,

    You can add the code below into the wp-config.php file anywhere as long as it is between the first line ( <?php ) and the line that says / That’s all, stop editing. Happy Blogging / .

    define(‘ITSEC_DISABLE_MODULES’, true);

    That will disable all of Security’s features allowing you to log in.

    Thanks,

    Matt

    nlpro

    (@nlpro)

    4 years, 1 month ago

    In addition, you seem to be using an outdated iTSec PRO 6.1.0 (04-09-2019) release …
    It’s highly recommended to update to the latest iTSec PRO release (6.5.1 at the time of writing this post).

    To prevent any confusion, I’m not iThemes.

Viewing 2 replies - 1 through 2 (of 2 total)
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