Support » Plugin: Google Authenticator » locked out due to too many login attempts

  • Resolved sunroad

    (@sunroad)


    I have been locked out of my wordpress site, how do I get back in, is there really no other option than to delete the whole site and start from scratch?

    When I try to log in, I just get the message that the account has been locked, due to too many invalid login attempts – but I know I am using the right code, so why can’t I get in. What about the authenticator secret, can I use that somehow to reset it, otherwise what is the point of the secret?

    somebody please help

Viewing 4 replies - 1 through 4 (of 4 total)
  • Access the installation files via SSH or FTP and rename the plugin folder.
    PS: Please note that my plugin doesn’t lock you out because of too many failed login attempts, it’s some other plugin folder you need to rename.
    /Henrik Schack

    How do I do that via SSH or FTP, can I do it via the folders I can see when I log into my Uno Euro account?

    but if I just rename the folder, won’t things get lost? will the website stil work? and how do I know what plugin is causing the problem?

    Sorry, I’m not nearly good enough at all this technical stuff 🙂

    Yes, you can do it via the file manager available at UnoEuro as well.
    It’s important you ONLY rename the folder containing the plugin causing the trouble
    it’s located somewhere inside the /wp-content/plugins/ folder.

    forund the problem, seemed to be themes security causing the problem, so I am now back in. Thank you so much for your help 🙂

Viewing 4 replies - 1 through 4 (of 4 total)
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