Support » Plugin: Jetpack by WordPress.com » Locked out by jetpack

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    Hi there,

    You should now be able to login again, and this issue shouldn’t repeat itself. Jetpack’s Protect function looks at the incoming IP address when you try to login, and compares it against our network of blocked IPs. This works pretty well, unless Jetpack’s Protect is being told the wrong IP address by your site’s server. In your case, your server was reporting its own IP address to Protect, which is why it was blocked. This meant that every single time someone with a WordPress site on your site’s server entered the wrong password, we thought it was the same person. If your hosting provider has several hundred WordPress sites on the same server/IP, that adds up fast, leading to a ban on the IP.

    I’ve made a couple of changes on our side, and Jetpack’s Protect feature will now determine incoming IP addresses a different way. You’re still protected!

    I’m epxeriencing the same problem. It wants me to login through WordPress.com and I DON”T WANT TO and even if I comply, it’s still locking me out.

    I have managed to keep an active dashboard in another browser but I’m afraid if I close that browser tab, I’m going to face the same problem.

    I have two accounts I use to log in and they both, frankly, should be recognized by WordPress.com, but only one is. If I try to Invite the other account, it says that account is already following the blog. ARRRRRGGGH

    So:
    1) I can’t use my user name and password to login from wp-admin, it rejects both credentials and wants me to login using the WordPress.com account.
    2) I log in through WordPress.com and it still presents me that same Catch-22 when I scroll down to WP-Admin or Settings.

    I am using WP SuperCache.
    I am using iThemes Security and Autoptimize.
    I am a WPMU network admin.

    please help!

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    @janerette Your issue seems a bit different from what was reported above I’m afraid. I can’t know for sure without knowing your site URL, but here is what I can help with.

    I can’t use my user name and password to login from wp-admin, it rejects both credentials

    What happens when you try to reset your password using the link below the log in form? If that does not help, what happens when you review your log in credentials and reset your password manually as explained here:
    https://codex.wordpress.org/Resetting_Your_Password#Through_phpMyAdmin

    I log in through WordPress.com and it still presents me that same Catch-22 when I scroll down to WP-Admin or Settings.

    That’s indeed to be expected, as those links require you to log in with your site’s account, and do not remember your credentials for that site.

    Hi Jeremy,

    Here is what I see. The site, and network, is bigcitylittlehomestead.ca

    https://bigcitylittlehomestead.ca/wp-content/uploads/2018/04/Screen-Shot-2018-04-16-at-8.11.12-AM.png

    https://bigcitylittlehomestead.ca/wp-content/uploads/2018/04/Screen-Shot-2018-04-16-at-8.15.20-AM.png

    I’m in troubleshooting mode in the browser I’m not locked out of. It appears that iThemes is not active. Most plugins are off during troubleshooting. I don’t even know how I landed into Troubleshooting mode, frankly.

    Obviously, I need to not be locked out of my own site. It seems that the security on WordPress is so secure, it is making mistakes by preventing legitimate users from using the site, with no workaround except myPHP. The only thing I’ve ever had to do with myPHP is upgrade the version.

    So I need these fixes before I have to restart my computer for any reason, and I do not have the time to dedicate hours of time to fixing them (after taking the entire afternoon to set up a WP site on the weekend, with 2 hours on support with my host, I’m very worried about the current WP build):

    • I need to be able to login from the URL with /wp-admin on it, preferably from the pre-Wordpress.com login interface that I remember from before.
    • I need the WordPress.com-type login interface to actually remember my password (as in remember on its end, but also remember them on my browser, just like every other service out there, including my bank – and yes, I have SSL enabled).
    • I need it to properly check my login credentials because they’re *correct,* and yet it is rejecting them and counting them down anyway.
    • Finally, I need this interface to allow me to use other usernames on the network to get in, because other usernames on the network are also being rejected. That includes allowing me to use NEW usernames on the network, because, same, even with Admin privileges.
    • My next move right now is to generate new passwords that are unmemorizable phrases except by the computer, which means I’m going to have to check Keychain every time. (See this screenshot about Strong passwords – I don’t want that, either.) https://bigcitylittlehomestead.ca/wp-content/uploads/2018/04/Screen-Shot-2018-04-16-at-8.12.06-AM.png

      I now have 8 users on my network, 6 of which are me, and if I close that browser in troubleshooting mode, it looks every bit to me like it’s not going to let me back in. This really is broken and I am frustrated.

      Also, it doesn’t seem self-evident to me that when I’m logged in through WordPress.com, that it not have my site credentials and give me access to my WP panel. I’m the site owner.

    • This reply was modified 1 year, 7 months ago by janerette. Reason: image links not working

    Thanks, I found it did seem to be because I logged into the site from a public computer.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    I need to be able to login from the URL with /wp-admin on it, preferably from the pre-Wordpress.com login interface that I remember from before.

    I need it to properly check my login credentials because they’re *correct,* and yet it is rejecting them and counting them down anyway.

    I need this interface to allow me to use other usernames on the network to get in, because other usernames on the network are also being rejected. That includes allowing me to use NEW usernames on the network, because, same, even with Admin privileges.

    The screenshot you posted here seems to be the regular login interface. Is this where you are having problems logging in? Could you post the exact URL of that form here? What error message is displayed when you try to log in? It seems you should be able to enter just about any username there.

    I need the WordPress.com-type login interface to actually remember my password (as in remember on its end, but also remember them on my browser, just like every other service out there, including my bank – and yes, I have SSL enabled).

    When logging in to WordPress.com, you can opt in to stay connected, thanks to the “Remember me” checkbox appearing below the form. To remember a password in your browser, however, that will depend on your browser setup. Most browsers now offer a built-in password manager. Here is Google Chrome’s, for example:
    https://support.google.com/chrome/answer/95606?co=GENIE.Platform%3DDesktop&hl=en

    thank you, Jeremy – I posted this question in Networking, too, and updated my tale there. I had the known bug of login-redirect and I used the various methods recommended on WPBeginner.com to try to kill it; I ended up having to reinstall and restore an older database. I have a database to restore from the previous day, but I’m afraid to restore it and land in the same configuration issue.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    The details you posted in the other thread are helpful:

    When I got the reset email, it came with the WooCommerce branding.

    since it wants Strong passwords

    I’m in the WP dashboard and there’s the “Security” option in the top nav bar

    I can’t get in because I’ve “exceeded the number of login tries.”

    None of these things are standard WordPress features. None of these things are added by Jetpack either. We consequently know that one or more plugins on your site are interacting or restricting the way passwords work on your site. I would recommend that you review the list of plugins currently active on your site and remove anything you don’t need and that may get in the way, one plugin at a time. That’s most likely the best way to find out what is adding all those options and restrictions to your site.

    Hello:

    My WordPress access is locked. This is the message:

    Jetpack has locked your site’s login page

    Can you help me, please?

    Thank you

    Plugin Support pmciano

    (@pmciano)

    @efructus

    Could you please start your own thread, as per the Forum Welcome?

    https://wordpress.org/support/plugin/jetpack#new-post

    Also, please include the address of the site in question.

    Thank you!

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