Title: Locked Out
Last modified: December 15, 2021

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# Locked Out

 *  Resolved [jerucker](https://wordpress.org/support/users/jerucker/)
 * (@jerucker)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/locked-out-154/)
 * Hello guys your spam feature works great. I installed the security plugin and
   it was working fine but it seem a bit aggressive. It locked me out while I was
   doing some admin work. I whitelisted my ip on your web site but it keep locking
   me out. When I finally got in I disabled it. I run a community site , can you
   tell me
 * 1. How to whitelist my ip.
 * 2. Is there away to make it user friendly but safe. I will have users signing
   up and logging in quite a bit
 * thanks
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Flocked-out-154%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * (@sergecleantalk)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/locked-out-154/#post-15164853)
 * Hello,
 * If you mean the CleanTalk Security plugin then try to increase Traffic control
   value here:
 * WordPress Dashboard -> Settings -> Security by Cleantalk -> General settings 
   tab
 * Anti-Spam personal lists are here:
 * [https://cleantalk.org/my/show_private?service_type=antispam](https://cleantalk.org/my/show_private?service_type=antispam)
 * Security personal lists here:
 * [https://cleantalk.org/my/show_private?service_type=securityfirewall](https://cleantalk.org/my/show_private?service_type=securityfirewall)
 * If you need more help please contact us by our private Ticket System:
 * [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open)
 * WordPess.org Support Forum is for plugins only, not the service

Viewing 1 replies (of 1 total)

The topic ‘Locked Out’ is closed to new replies.

 * ![](https://ps.w.org/cleantalk-spam-protect/assets/icon-256x256.png?rev=1637702)
 * [Spam protection, Honeypot, Anti-Spam by CleanTalk](https://wordpress.org/plugins/cleantalk-spam-protect/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/cleantalk-spam-protect/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/cleantalk-spam-protect/)
 * [Active Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/cleantalk-spam-protect/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * Last activity: [4 years, 5 months ago](https://wordpress.org/support/topic/locked-out-154/#post-15164853)
 * Status: resolved