Locked myself out after importing settings – reset link doesn’t work

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support VUM Support – Jhay

    (@jhayvum)

    1 year, 5 months ago

    Hello,

    Apologies for the inconvenience. You can reset the settings by navigating to the Plugins page and click reset under ‘White Label CMS’.

    Please follow the instructions provided here: https://d.pr/i/rAkqWO.

    Thread Starter Frenkie

    (@frano09)

    1 year, 5 months ago

    Thanks for your prompt reply Jhay! However, i do not see this when the plugin is deactivated.

    And the problem is, i cannot activate the plugin, because: when activating the plugin i get locked out (because of the settings i imported earlier…)

    Plugin Support VUM Support – Jhay

    (@jhayvum)

    1 year, 5 months ago

    Hi,

    If you’re unable to access the Plugins page after activating the plugin, you can manually remove the plugin’s entries from the database. Here’s how you can do this:

    1. Access your database using a tool like phpMyAdmin or a similar database management tool.
    2. Run the following SQL query to delete the plugin’s entries:
      DELETE FROM {db_prefix}options WHERE option_name LIKE 'wlcms_%';
      Make sure to replace {db_prefix} with your actual table prefix. For example, if your table prefix is wp_, the query would be: DELETE FROM wp_options WHERE option_name LIKE 'wlcms_%';
    Thread Starter Frenkie

    (@frano09)

    1 year, 5 months ago

    Hi Jhay, i replied via an email but apparently it didn’t came through. Here it is again:

    ———————-

    Thanks a lot for your response, i tried this (DELETE FROM dbumbryw9qswr1_options WHERE option_name LIKE ‘wlcms_%’;) but I got the error below: 

    Do you have any idea how to fix this?

    Plugin Support VUM Support – Jhay

    (@jhayvum)

    1 year, 4 months ago

    Apologies for the confusion, I’m not sure why that isn’t working.

    Another approach is to activate White Label CMS, then go directly to /wp-admin/plugins.php. As long as you’re logged in as an admin, you should have access. From the Plugins page, you can reset the settings by clicking the “Reset” option under White Label CMS.

    Thread Starter Frenkie

    (@frano09)

    1 year, 4 months ago

    Hi there, this is what you wrote 2 weeks ago, but i replied that this was not an option for me (please see that screenshot). Hope to hear, thank you!

    Plugin Support VUM Support – Jhay

    (@jhayvum)

    1 year, 4 months ago

    Hello,

    Sorry but I’m having difficulty replicating the issue on my end. If it’s alright with you, please consider reaching out for support at https://www.videousermanuals.com/help/ so that we can sort this out as soon as possible.

Viewing 7 replies - 1 through 7 (of 7 total)

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