Support » Plugin: Restricted Site Access » Locked Me Out

  • Wouldn’t let me add my IP address and even though I set it to allow logged in users it locked me out. Had to delete in PHPMyAdmin. Not impressed. Should not be possible to lock yourself out. Won’t be reinstalling.

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  • And now after clearing caches it is available in Chrome but not in Safari even on a machine that has never visited the site. Very, very poor.

    Plugin Author Helen Hou-Sandi

    (@helen)

    4.0 and 4.7 Release Lead

    Hi @brian-homer – I’m sorry you’re having a bad experience here. Do you by any chance have any other plugins activated, in particular anything around page caching?

    Thanks for reaching out. Its a very new installation with few plugins and none that deal with caching that I know of. I’m using Classic Story Editor,Aesop Story Engine, CMB2 (associated with Aesop), and WordPress Importer.

    Plugin Author Helen Hou-Sandi

    (@helen)

    4.0 and 4.7 Release Lead

    That’s very odd, I agree that none of those plugins should have anything to do with caching. Perhaps it’s host-level caching? I haven’t come across this bug and we use it across a significant number of projects, so any information you might be able to offer up so we can try to reproduce it reliably and see if there’s anything that can be fixed in the plugin to prevent it would be very helpful.

    When you say it wouldn’t let you add your own IP, what do you mean? Did nothing happen when you clicked the button, did it not save, or something else?

    I’ll check with the hosting in the morning UK time. I was wondering if it was a host cache issue. When I tried to add an IP I could not click the button. It was not clear what “identify” meant and every thing I tried did not work.

    It is now resolving on Safari so I suspect a DNS issue the hosting but don’t understand why it would resolve on Chrome but not Safari. Mistifying.

    Should not be possible to lock yourself out.

    Code can only do what you tell it to do. If it doesn’t see your IP address as whitelisted, it is going to do what it is supposed to. You can’t blame ISP/caching issues on code, and a 1-star review is rather scathing considering that… it works.

Viewing 7 replies - 1 through 7 (of 7 total)
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