Support » Plugin: Trust Payments Gateway (3DS2) » Location of logs?

  • Since upgrading to the 3DSV2 plugin, I’ve had a number of issues and am being asked by support for log files, but there are no new log files under woocommerce->status->logs

    I can also see nowhere in the plugin that I could accidentally switch off the logs, so I’m assuming this is default behaviour.

    If you can point me at where to find the logs, I’d appreciate it.


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  • Plugin Contributor Illustrate Digital


    Hi @murrayelliot2, can you confirm that this option is checked within the plugin settings please?

    Thread Starter murrayelliot2


    Hello. @illustratedigital

    That log checkbox is only available if live mode is disabled. This is a live site.

    I’m not quite sure how we are expected to debug live transaction issues in this case? Surely we need to be able to switch on transaction debugging in a live environment for such cases?

    (Just an observation that the old plugin did in fact allow this… no idea why it was removed as it was useful!)

    Plugin Contributor Illustrate Digital


    Hi @murrayelliot2. Logging was built against test status for security reasons with the updated plugin, however we will be re-introducing this with the next release soon. Thanks

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