Support » Fixing WordPress » Locating Backup

  • Hope someone can help. I had had BackWPUp installed, but it never actually emailed me the backups… Now, I need to restore things.

    This is what happened: was in the middle of changing hosts and registrar. Hadn’t changed hosts yet or touched the files to move them. But domain transferred successfully and I changed the nameservers as instructed. That’s it.

    My WordPress then all completely disappeared. I had exported an XML file earlier so imported that, so the posts are back, but the media library and all the plug-ins and settings are gone.

    Is there anything I can do to retrieve all that? Help much appreciated!

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  • Contact your old host to see if you can access your files and your MySQL database. They are best placed to help you.

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