Title: Localization Issue
Last modified: April 2, 2020

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# Localization Issue

 *  [tcumpston](https://wordpress.org/support/users/tcumpston/)
 * (@tcumpston)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/localization-issue-16/)
 * I’m trying to change some of the headings of the plug in via a localization plug
   in. For example, I want to change department to office. I’ve installed Loco Translate
   to aid in changing the text. I have checked the box that I’m using a localization
   plug in. I’ve turned off any site caching. I can only find the GB english version
   so I change the text string there.
 * After saving, I open up the site in a new browser and click to launch the chat
   window. The plugin still says department. I have WP 5.4 and 3cx 8.1.7. When I
   look at your documentation, the instructions say to look for the file wplc-en_EN.
   po. In my case, it’s not there. Could that be the issue?

Viewing 1 replies (of 1 total)

 *  Plugin Author [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/)
 * (@wordpress3cx)
 * [6 years ago](https://wordpress.org/support/topic/localization-issue-16/#post-12707005)
 * Hello [@tcumpston](https://wordpress.org/support/users/tcumpston/), check here
   [https://wordpress.org/support/topic/before-posting-read-carefully/](https://wordpress.org/support/topic/before-posting-read-carefully/)
   how to add and customize translation. Probably it’s easier to change the .po 
   files we provide if you want to customize your translations.

Viewing 1 replies (of 1 total)

The topic ‘Localization Issue’ is closed to new replies.

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## Tags

 * [Localization](https://wordpress.org/support/topic-tag/localization/)

 * 1 reply
 * 2 participants
 * Last reply from: [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/)
 * Last activity: [6 years ago](https://wordpress.org/support/topic/localization-issue-16/#post-12707005)
 * Status: not resolved