• Resolved NikosTsolakos

    (@nikostsolakos)


    Hello!
    i’m having an issue with the local pickup page on the Dashboard
    when i’m trying to visit this link: https://example.com/wp-admin/admin.php?page=wc-settings&tab=shipping§ion=pickup_location

    https://i.imgur.com/W8V2YAH.png

    the page appears blank… on inspect -> console there are no errors.
    i’ve tried to update the WordPress + WooCommerce plugins and nothing happened…
    i’ve disabled ALL the plugins and still the same..

    System Status:

    ### WordPress Environment ###

    WordPress address (URL): https://exaple.com

    Site address (URL): https://exaple.com

    WC Version: 9.7.1

    Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.

    Action Scheduler Version: ✔ 3.9.2

    Log Directory Writable: ✔

    WP Version: ❌ 6.7.2 - There is a newer version of WordPress available (6.8.1)

    WP Multisite: –

    WP Memory Limit: 2 GB

    WP Debug Mode: –

    WP Cron: ✔

    Language: en_US

    External object cache: –

    ### Server Environment ###

    Server Info: LiteSpeed

    PHP Version: 8.2.28

    PHP Post Max Size: 2 GB

    PHP Time Limit: 360

    PHP Max Input Vars: 5000

    cURL Version: 8.13.0

    OpenSSL/3.2.2

    SUHOSIN Installed: –

    MySQL Version: 10.11.10-MariaDB-log

    Max Upload Size: 2 GB

    Default Timezone is UTC: ✔

    fsockopen/cURL: ✔

    SoapClient: ✔

    DOMDocument: ✔

    GZip: ✔

    Multibyte String: ✔

    Remote Post: ✔

    Remote Get: ✔

    ### Database ###

    WC Database Version: 9.7.1

    WC Database Prefix: wp_

    Total Database Size: 249.72MB

    Database Data Size: 240.28MB

    Database Index Size: 9.44MB

    wp_woocommerce_sessions: Data: 1.52MB + Index: 0.02MB + Engine InnoDB

    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB

    wp_woocommerce_order_items: Data: 0.08MB + Index: 0.02MB + Engine InnoDB

    wp_woocommerce_order_itemmeta: Data: 1.52MB + Index: 0.31MB + Engine InnoDB

    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB

    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

    wp_acfw_store_credits: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    wp_actionscheduler_actions: Data: 1.52MB + Index: 0.66MB + Engine InnoDB

    wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

    wp_actionscheduler_logs: Data: 0.38MB + Index: 0.23MB + Engine InnoDB

    wp_addonlibrary_addons: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    wp_addonlibrary_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    wp_cky_banners: Data: 0.05MB + Index: 0.00MB + Engine InnoDB

    wp_cky_cookies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    wp_cky_cookie_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

    wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

    wp_comments: Data: 0.11MB + Index: 0.09MB + Engine InnoDB

    wp_cr_local_forms: Data: 0.05MB + Index: 0.02MB + Engine InnoDB

    wp_cr_reminders_log: Data: 0.02MB + Index: 0.08MB + Engine InnoDB

    wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

    wp_frmt_form_entry: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

    wp_frmt_form_entry_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

    wp_frmt_form_reports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    wp_frmt_form_views: Data: 0.02MB + Index: 0.06MB + Engine InnoDB

    wp_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    wp_gla_budget_recommendations: Data: 0.19MB + Index: 0.11MB + Engine InnoDB

    wp_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    wp_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

    wp_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

    wp_grp_google_place: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

    wp_grp_google_review: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

    wp_grp_google_stats: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

    wp_gs_woo_slider: Data: 0.23MB + Index: 0.00MB + Engine InnoDB

    wp_hfcm_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    wp_jetpack_sync_queue: Data: 0.05MB + Index: 0.06MB + Engine InnoDB

    wp_jetpack_waf_blocklog: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

    wp_mailchimp_carts: Data: 0.05MB + Index: 0.00MB + Engine InnoDB

    wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    wp_options: Data: 5.45MB + Index: 0.22MB + Engine InnoDB

    wp_postmeta: Data: 156.06MB + Index: 1.95MB + Engine InnoDB

    wp_posts: Data: 48.14MB + Index: 0.42MB + Engine InnoDB

    wp_rcb_asset_seo_redirect: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    wp_rcb_blocker_thumbnails: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

    wp_rcb_consent_decision: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

    wp_rcb_consent_ip: Data: 1.52MB + Index: 0.47MB + Engine InnoDB

    wp_rcb_consent_tcf_string: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

    wp_rcb_consent_url: Data: 1.52MB + Index: 0.16MB + Engine InnoDB

    wp_rcb_consent_v2: Data: 2.52MB + Index: 0.92MB + Engine InnoDB

    wp_rcb_revision: Data: 5.05MB + Index: 0.02MB + Engine InnoDB

    wp_rcb_revision_independent: Data: 3.02MB + Index: 0.02MB + Engine InnoDB

    wp_rcb_scan: Data: 0.31MB + Index: 0.13MB + Engine InnoDB

    wp_rcb_scan_markup: Data: 0.19MB + Index: 0.05MB + Engine InnoDB

    wp_rcb_stats: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

    wp_rcb_stats_buttons_clicked: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

    wp_rcb_stats_custom_bypass: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

    wp_rcb_tcf_data_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    wp_rcb_tcf_features: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    wp_rcb_tcf_purposes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    wp_rcb_tcf_special_features: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    wp_rcb_tcf_special_purposes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    wp_rcb_tcf_stacks: Data: 0.05MB + Index: 0.00MB + Engine InnoDB

    wp_rcb_tcf_vendors: Data: 6.52MB + Index: 0.20MB + Engine InnoDB

    wp_rcb_template: Data: 1.02MB + Index: 0.02MB + Engine InnoDB

    wp_rcb_template_translation: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

    wp_real_queue: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

    wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

    wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

    wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

    wp_tinvwl_analytics: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

    wp_tinvwl_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    wp_tinvwl_lists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    wp_trp_gettext_en_us: Data: 0.05MB + Index: 0.05MB + Engine InnoDB

    wp_trp_gettext_original_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

    wp_trp_gettext_original_strings: Data: 0.05MB + Index: 0.02MB + Engine InnoDB

    wp_trustindex_google_reviews: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    wp_usermeta: Data: 0.16MB + Index: 0.03MB + Engine InnoDB

    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

    wp_vivawallet_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    wp_wccs_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    wp_wccs_conditions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    wp_wccs_condition_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

    wp_wccs_rule_usage_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

    wp_wccs_user_usage_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

    wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB

    wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB

    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

    wp_wc_orders: Data: 0.08MB + Index: 0.11MB + Engine InnoDB

    wp_wc_orders_meta: Data: 0.45MB + Index: 0.69MB + Engine InnoDB

    wp_wc_order_addresses: Data: 0.06MB + Index: 0.06MB + Engine InnoDB

    wp_wc_order_bundle_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB

    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

    wp_wc_order_operational_data: Data: 0.05MB + Index: 0.03MB + Engine InnoDB

    wp_wc_order_product_lookup: Data: 0.05MB + Index: 0.06MB + Engine InnoDB

    wp_wc_order_stats: Data: 0.05MB + Index: 0.05MB + Engine InnoDB

    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

    wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

    wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

    wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.11MB + Engine InnoDB

    wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

    wp_wdp_orders: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

    wp_wdp_order_items: Data: 0.02MB + Index: 0.06MB + Engine InnoDB

    wp_wdp_persistent_rules_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    wp_wdp_rules: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

    wp_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    wp_wdr_order_item_discounts: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

    wp_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    wp_woocommerce_bundled_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

    wp_woocommerce_bundled_items: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

    wp_woof_sd: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    wp_woof_sd_presets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    wp_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    wp_wt_sc_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

    wp_yoast_indexable: Data: 0.05MB + Index: 0.09MB + Engine InnoDB

    wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

    wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

    wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

    wp_yoast_seo_links: Data: 0.06MB + Index: 0.03MB + Engine InnoDB

    ### Post Type Counts ###

    adt_product_feed: 3

    attachment: 141

    custom_css: 1

    custom-css-js: 5

    customize_changeset: 13

    elementor_library: 4

    forminator_forms: 2

    grw_feed: 2

    itsec-dash-card: 16

    itsec-dashboard: 2

    nav_menu_item: 7

    page: 12

    pi_dpmw_rules: 2

    post: 3

    product: 8

    rcb-banner-link: 3

    rcb-blocker: 7

    rcb-cookie: 12

    revision: 1466

    shop_coupon: 23

    shop_order_placehold: 155

    wcpcsu-custom-post: 1

    wcps: 1

    wp_font_face: 36

    wp_font_family: 12

    wp_global_styles: 1

    wp_navigation: 2

    wpcode: 4

    wpr_mega_menu: 1

    wpr_templates: 8

    ### Security ###

    Secure connection (HTTPS): ✔

    Hide errors from visitors: ✔

    ### Active Plugins (32) ###

    Advanced Coupons for WooCommerce Free: by Rymera Web Co – 4.6.5.2

    BOX NOW Delivery: by BOX NOW – 2.1.5

    Connect Polylang for Elementor: by Creame – 2.4.6

    Simple Custom CSS and JS: by SilkyPress.com – 3.50

    Customer Reviews for WooCommerce: by CusRev – 5.76.2

    Disable payment method / COD fees / Advance COD or Partial payment for Order for WooCommerce: by PI Websolution – 1.1.9.11

    GTM4WP - A Google Tag Manager (GTM) plugin for WordPress: by Thomas Geiger – 1.21

    Elementor: by Elementor.com – 3.28.3

    Essential Addons for Elementor: by WPDeveloper – 6.1.10

    Flexible Shipping: by Octolize – 6.0.0

    Forminator: by WPMU DEV – 1.42.1

    Google for WooCommerce: by WooCommerce – 2.9.10

    Site Kit by Google: by Google – 1.152.1

    GTranslate: by Translate AI Multilingual Solutions – 3.0.7

    Header Footer Code Manager: by DraftPress – 1.1.39

    Hostinger AI: by Hostinger – 2.0.33

    Jetpack: by Automattic – 14.5

    Mailchimp for WooCommerce: by Mailchimp – 5.4

    Payment Method Discounts: by Steam Verde

    steamverde – 1.1

    PixelYourSite: by PixelYourSite – 10.2.0

    Real Cookie Banner: by devowl.io – 5.1.6

    Royal Elementor Addons: by WP Royal – 1.7.1016

    Seraphinite Accelerator (Extended, limited): by Seraphinite Solutions – 2.27.18

    TikTok: by TikTok – 1.3.1

    UpdraftPlus - Backup/Restore: by TeamUpdraft

    DavidAnderson – 1.25.5

    Viva Wallet Smart Checkout: by Viva Wallet – 3.6.8

    Product Feed PRO for WooCommerce: by AdTribes.io – 13.4.3

    WooCommerce.com Update Manager: by Automattic – 1.0.3

    WooCommerce: by Automattic – 9.7.1 (update to version 9.8.5 is available)

    Yoast SEO: by Team Yoast – 24.8.1

    WP Consent API: by RogierLankhorst – 1.0.8

    Widgets for Google Reviews: by Trustindex.io – 12.7.4

    ### Inactive Plugins (0) ###

    ### Dropin Plugins () ###

    advanced-cache.php: Seraphinite Accelerator - Advanced Cache (Drop-in)

    ### Must Use Plugins (2) ###

    Elementor Safe Mode: by Elementor.com – 1.0.0

    Hostinger Preview Domain: by Hostinger – 1.3.4

    ### Settings ###

    Legacy API Enabled: –

    Force SSL: –

    Currency: EUR (€)

    Currency Position: right_space

    Thousand Separator: ,

    Decimal Separator: .

    Number of Decimals: 2

    Taxonomies: Product Types: bundle (bundle)

    external (external)

    grouped (grouped)

    simple (simple)

    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)

    exclude-from-search (exclude-from-search)

    featured (featured)

    outofstock (outofstock)

    rated-1 (rated-1)

    rated-2 (rated-2)

    rated-3 (rated-3)

    rated-4 (rated-4)

    rated-5 (rated-5)

    Connected to WooCommerce.com: ✔

    Enforce Approved Product Download Directories: ✔

    HPOS feature enabled: ✔

    Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore

    HPOS data sync enabled: –

    ### Logging ###

    Enabled: ✔

    Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2

    Retention period: 30 days

    Level threshold: –

    Log directory size: 89 MB

    ### WC Pages ###

    Shop base: #156 - /shop/

    Cart: ❌ Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.

    Checkout: #476 - /checkout/ - Contains the woocommerce_checkout shortcode

    My account: ❌ Page not set

    Terms and conditions: #2119 - /oroi-kai-proypotheseis/

    ### Theme ###

    Name: Royal Elementor Kit

    Version: 1.0.126 (update to version 1.0.134 is available)

    Author URL: https://royal-elementor-addons.com/

    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme

    Theme type: Classic theme

    WooCommerce Support: ✔

    ### Templates ###

    Overrides: /home/u650381266/domains/example.com/public_html/staging2/wp-content/plugins/royal-elementor-addons/includes/woocommerce/templates/cart/cart.php

    /home/u650381266/domains/example.com/public_html/staging2/wp-content/plugins/royal-elementor-addons/includes/woocommerce/templates/cart/mini-cart.php version 9.2.0 is out of date. The core version is 9.4.0

    /home/u650381266/domains/example.com/public_html/staging2/wp-content/plugins/royal-elementor-addons/includes/woocommerce/templates/notices/error.php

    /home/u650381266/domains/example.com/public_html/staging2/wp-content/plugins/royal-elementor-addons/includes/woocommerce/templates/notices/notice.php

    /home/u650381266/domains/example.com/public_html/staging2/wp-content/plugins/royal-elementor-addons/includes/woocommerce/templates/notices/success.php

    Outdated Templates: ❌

    Learn how to update |

    Clear system status theme info cache

    ### Admin ###

    Enabled Features: activity-panels

    analytics

    product-block-editor

    coupons

    core-profiler

    customize-store

    customer-effort-score-tracks

    import-products-task

    experimental-fashion-sample-products

    shipping-smart-defaults

    shipping-setting-tour

    homescreen

    marketing

    mobile-app-banner

    onboarding

    onboarding-tasks

    pattern-toolkit-full-composability

    product-custom-fields

    remote-inbox-notifications

    remote-free-extensions

    payment-gateway-suggestions

    printful

    shipping-label-banner

    subscriptions

    store-alerts

    transient-notices

    woo-mobile-welcome

    wc-pay-promotion

    wc-pay-welcome-page

    launch-your-store

    add-to-cart-with-options-stepper-layout

    Disabled Features: product-data-views

    experimental-blocks

    coming-soon-newsletter-template

    minified-js

    product-pre-publish-modal

    settings

    async-product-editor-category-field

    product-editor-template-system

    blueprint

    reactify-classic-payments-settings

    use-wp-horizon

    blockified-add-to-cart

    Daily Cron: ✔ Next scheduled: 2025-05-26 14:46:32 +00:00

    Options: ✔

    Notes: 86

    Onboarding: completed

    ### Action Scheduler ###

    Canceled: 1

    Oldest: 2025-05-12 00:45:26 +0000

    Newest: 2025-05-12 00:45:26 +0000

    Complete: 1,655

    Oldest: 2025-04-25 10:34:19 +0000

    Newest: 2025-05-26 10:24:54 +0000

    Failed: 18

    Oldest: 2024-12-06 14:47:36 +0000

    Newest: 2025-05-10 22:35:58 +0000

    Pending: 17

    Oldest: 2025-05-26 10:25:54 +0000

    Newest: 2025-06-01 03:25:12 +0000

    ### Status report information ###

    Generated at: 2025-05-26 10:25:18 +00:00
    • This topic was modified 11 months, 4 weeks ago by NikosTsolakos.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there!

    Thank you for sharing the screenshot of the issue and the system status report. I’ve reviewed the report, and I noticed that both your WooCommerce and WordPress versions are not up to date.

    Could you please first update WooCommerce to the latest version 9.8.5 and WordPress to the latest version 6.8.1? After updating, clear both your site cache and browser cache, and then check if the issue persists.

    I strongly recommend performing these updates on a staging site first to avoid any potential disruption on your live site. You can use the following plugin to quickly create a staging site:
    🔗 WP STAGING – WordPress Staging Plugin

    If you still encounter the same issue on the staging site after updating both WooCommerce and WordPress, please share the updated System Status Report from the staging site.

    Please use https://pastebin.com/ or https://gist.github.com/ and share a link to that paste in reply here. Once we have more information, we’ll be able to assist you further.

    Thread Starter NikosTsolakos

    (@nikostsolakos)

    i’ve updated everything, WP Core, Plugins, Theme.
    cleared both server and browser caches and still the same..

    ### WordPress Environment ###

    WordPress address (URL): https://staging3.example.com

    Site address (URL): https://staging3.example.com

    WC Version: 9.8.5

    Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.

    Action Scheduler Version: ✔ 3.9.2

    Log Directory Writable: ✔

    WP Version: 6.8.1

    WP Multisite: –

    WP Memory Limit: 2 GB

    WP Debug Mode: –

    WP Cron: ✔

    Language: en_US

    External object cache: –

    ### Server Environment ###

    Server Info: LiteSpeed

    PHP Version: 8.2.28

    PHP Post Max Size: 2 GB

    PHP Time Limit: 360

    PHP Max Input Vars: 5000

    cURL Version: 8.13.0

    OpenSSL/3.2.2

    SUHOSIN Installed: –

    MySQL Version: 10.11.10-MariaDB-log

    Max Upload Size: 2 GB

    Default Timezone is UTC: ✔

    fsockopen/cURL: ✔

    SoapClient: ✔

    DOMDocument: ✔

    GZip: ✔

    Multibyte String: ✔

    Remote Post: ✔

    Remote Get: ✔

    ### Database ###

    WC Database Version: 9.7.1

    WC Database Prefix: wp_

    Total Database Size: 237.01MB

    Database Data Size: 226.26MB

    Database Index Size: 10.75MB

    wp_woocommerce_sessions: Data: 0.36MB + Index: 0.02MB + Engine InnoDB

    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

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    wp_woocommerce_order_itemmeta: Data: 1.52MB + Index: 0.33MB + Engine InnoDB

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    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

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    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

    wp_actionscheduler_logs: Data: 0.39MB + Index: 0.25MB + Engine InnoDB

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    wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

    wp_frmt_form_entry: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

    wp_frmt_form_entry_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

    wp_frmt_form_reports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

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    wp_grp_google_review: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

    wp_grp_google_stats: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

    wp_gs_woo_slider: Data: 0.23MB + Index: 0.00MB + Engine InnoDB

    wp_hfcm_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    wp_jetpack_sync_queue: Data: 0.05MB + Index: 0.06MB + Engine InnoDB

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    wp_rcb_consent_v2: Data: 2.52MB + Index: 1.02MB + Engine InnoDB

    wp_rcb_revision: Data: 6.05MB + Index: 0.02MB + Engine InnoDB

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    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

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    wp_tinvwl_lists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

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    wp_trp_gettext_original_strings: Data: 0.05MB + Index: 0.02MB + Engine InnoDB

    wp_trustindex_google_reviews: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    wp_usermeta: Data: 0.16MB + Index: 0.03MB + Engine InnoDB

    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

    wp_vivawallet_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    wp_wccs_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    wp_wccs_conditions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    wp_wccs_condition_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

    wp_wccs_rule_usage_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

    wp_wccs_user_usage_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

    wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB

    wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB

    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    wp_wc_customer_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB

    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

    wp_wc_orders: Data: 0.08MB + Index: 0.11MB + Engine InnoDB

    wp_wc_orders_meta: Data: 0.48MB + Index: 1.70MB + Engine InnoDB

    wp_wc_order_addresses: Data: 0.06MB + Index: 0.06MB + Engine InnoDB

    wp_wc_order_bundle_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB

    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

    wp_wc_order_operational_data: Data: 0.05MB + Index: 0.03MB + Engine InnoDB

    wp_wc_order_product_lookup: Data: 0.05MB + Index: 0.06MB + Engine InnoDB

    wp_wc_order_stats: Data: 0.05MB + Index: 0.05MB + Engine InnoDB

    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

    wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

    wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

    wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.11MB + Engine InnoDB

    wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

    wp_wdp_orders: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

    wp_wdp_order_items: Data: 0.02MB + Index: 0.06MB + Engine InnoDB

    wp_wdp_persistent_rules_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    wp_wdp_rules: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

    wp_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    wp_wdr_order_item_discounts: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

    wp_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    wp_woocommerce_bundled_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

    wp_woocommerce_bundled_items: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

    wp_woof_sd: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    wp_woof_sd_presets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    wp_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    wp_wt_sc_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

    wp_yoast_indexable: Data: 0.05MB + Index: 0.09MB + Engine InnoDB

    wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

    wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

    wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

    wp_yoast_seo_links: Data: 0.05MB + Index: 0.03MB + Engine InnoDB

    ### Post Type Counts ###

    adt_product_feed: 3

    attachment: 141

    custom_css: 1

    custom-css-js: 5

    customize_changeset: 12

    elementor_library: 4

    forminator_forms: 2

    grw_feed: 2

    itsec-dash-card: 16

    itsec-dashboard: 2

    nav_menu_item: 7

    page: 12

    pi_dpmw_rules: 2

    post: 2

    product: 8

    rcb-banner-link: 3

    rcb-blocker: 7

    rcb-cookie: 12

    revision: 1468

    shop_coupon: 24

    shop_order_placehold: 165

    wcpcsu-custom-post: 1

    wcps: 1

    wp_font_face: 36

    wp_font_family: 12

    wp_global_styles: 1

    wp_navigation: 2

    wpcode: 4

    wpr_mega_menu: 1

    wpr_templates: 8

    ### Security ###

    Secure connection (HTTPS): ✔

    Hide errors from visitors: ✔

    ### Active Plugins (33) ###

    Advanced Coupons for WooCommerce Free: by Rymera Web Co – 4.6.5.2

    BOX NOW Delivery: by BOX NOW – 2.1.5

    Connect Polylang for Elementor: by Creame – 2.4.6

    Simple Custom CSS and JS: by SilkyPress.com – 3.50

    Customer Reviews for WooCommerce: by CusRev – 5.78.1

    Disable payment method / COD fees / Advance COD or Partial payment for Order for WooCommerce: by PI Websolution – 1.1.9.16

    GTM4WP - A Google Tag Manager (GTM) plugin for WordPress: by Thomas Geiger – 1.21.1

    Elementor: by Elementor.com – 3.29.1

    Essential Addons for Elementor: by WPDeveloper – 6.1.15

    Flexible Shipping: by Octolize – 6.1.1

    Forminator: by WPMU DEV – 1.44.1

    Google for WooCommerce: by WooCommerce – 2.9.13

    Site Kit by Google: by Google – 1.153.0

    GTranslate: by Translate AI Multilingual Solutions – 3.0.8

    Header Footer Code Manager: by DraftPress – 1.1.40

    Hostinger AI: by Hostinger – 2.0.37

    Jetpack: by Automattic – 14.6

    Mailchimp for WooCommerce: by Mailchimp – 5.4

    Payment Method Discounts: by Steam Verde

    steamverde – 1.1

    PixelYourSite: by PixelYourSite – 11.0.0.1

    Real Cookie Banner: by devowl.io – 5.1.6

    Royal Elementor Addons: by WP Royal – 1.7.1022

    Seraphinite Accelerator (Extended, limited): by Seraphinite Solutions – 2.27.29

    TikTok: by TikTok – 1.3.1

    UpdraftPlus - Backup/Restore: by TeamUpdraft

    DavidAnderson – 1.25.6

    Viva Wallet Smart Checkout: by Viva Wallet – 3.6.8

    Product Feed PRO for WooCommerce: by AdTribes.io – 13.4.4.2

    WooCommerce.com Update Manager: by Automattic – 1.0.3

    WooCommerce Stripe Gateway: by Stripe – 9.5.2

    WooCommerce: by Automattic – 9.8.5

    Yoast SEO: by Team Yoast – 25.2

    WP Consent API: by RogierLankhorst – 1.0.8

    Widgets for Google Reviews: by Trustindex.io – 12.7.6

    ### Inactive Plugins (0) ###

    ### Dropin Plugins () ###

    advanced-cache.php: Seraphinite Accelerator - Advanced Cache (Drop-in)

    ### Must Use Plugins (2) ###

    Elementor Safe Mode: by Elementor.com – 1.0.0

    Hostinger Preview Domain: by Hostinger – 1.3.4

    ### Settings ###

    Legacy API Enabled: –

    Force SSL: –

    Currency: EUR (€)

    Currency Position: right_space

    Thousand Separator: ,

    Decimal Separator: .

    Number of Decimals: 0

    Taxonomies: Product Types: bundle (bundle)

    external (external)

    grouped (grouped)

    simple (simple)

    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)

    exclude-from-search (exclude-from-search)

    featured (featured)

    outofstock (outofstock)

    rated-1 (rated-1)

    rated-2 (rated-2)

    rated-3 (rated-3)

    rated-4 (rated-4)

    rated-5 (rated-5)

    Connected to WooCommerce.com: ✔

    Enforce Approved Product Download Directories: ✔

    HPOS feature enabled: ✔

    Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore

    HPOS data sync enabled: –

    ### Logging ###

    Enabled: ✔

    Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2

    Retention period: 30 days

    Level threshold: –

    Log directory size: 101 MB

    ### WC Pages ###

    Shop base: #156 - /shop/

    Cart: ❌ Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.

    Checkout: ❌ Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.

    My account: ❌ Page not set

    Terms and conditions: #2119 - /oroi-kai-proypotheseis/

    ### Theme ###

    Name: Royal Elementor Kit

    Version: 1.0.135

    Author URL: https://royal-elementor-addons.com/

    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme

    Theme type: Classic theme

    WooCommerce Support: ✔

    ### Templates ###

    Overrides: /public_html/staging3/wp-content/plugins/royal-elementor-addons/includes/woocommerce/templates/cart/cart.php

    /public_html/staging3/wp-content/plugins/royal-elementor-addons/includes/woocommerce/templates/cart/mini-cart.php version 9.2.0 is out of date. The core version is 9.4.0

    /public_html/staging3/wp-content/plugins/royal-elementor-addons/includes/woocommerce/templates/notices/error.php

    /public_html/staging3/wp-content/plugins/royal-elementor-addons/includes/woocommerce/templates/notices/notice.php

    /public_html/staging3/wp-content/plugins/royal-elementor-addons/includes/woocommerce/templates/notices/success.php

    Outdated Templates: ❌

    Learn how to update |

    Clear system status theme info cache

    ### WooCommerce Stripe Payment Gateway ###

    Version: 9.5.2

    Account ID: account_id_122345

    Account Email: email@gmail.com

    Test Mode Enabled: ✔

    No

    OAuth Connected: ✔

    Yes

    Legacy Checkout Experience: ✔

    No

    Enabled Payment Methods: apple_pay,card,google_pay

    Express Checkout: ✔

    Enabled (checkout)

    Auth and Capture: ✔

    Yes

    Logging: ✔

    Yes

    ### Admin ###

    Enabled Features: activity-panels

    analytics

    product-block-editor

    coupons

    core-profiler

    customize-store

    customer-effort-score-tracks

    import-products-task

    experimental-fashion-sample-products

    shipping-smart-defaults

    shipping-setting-tour

    homescreen

    marketing

    mobile-app-banner

    onboarding

    onboarding-tasks

    pattern-toolkit-full-composability

    product-custom-fields

    remote-inbox-notifications

    remote-free-extensions

    payment-gateway-suggestions

    printful

    shipping-label-banner

    subscriptions

    store-alerts

    transient-notices

    woo-mobile-welcome

    wc-pay-promotion

    wc-pay-welcome-page

    launch-your-store

    add-to-cart-with-options-stepper-layout

    Disabled Features: product-data-views

    experimental-blocks

    coming-soon-newsletter-template

    minified-js

    product-pre-publish-modal

    settings

    async-product-editor-category-field

    product-editor-template-system

    use-wp-horizon

    blockified-add-to-cart

    Daily Cron: ✔ Next scheduled: 2025-06-01 14:46:32 +00:00

    Options: ✔

    Notes: 87

    Onboarding: completed

    ### Action Scheduler ###

    Canceled: 1

    Oldest: 2025-05-12 00:45:26 +0000

    Newest: 2025-05-12 00:45:26 +0000

    Complete: 1,711

    Oldest: 2025-04-30 23:22:05 +0000

    Newest: 2025-05-31 22:43:24 +0000

    Failed: 18

    Oldest: 2024-12-06 14:47:36 +0000

    Newest: 2025-05-10 22:35:58 +0000

    Pending: 18

    Oldest: 2025-05-31 22:44:24 +0000

    Newest: 2025-06-07 02:26:32 +0000

    ### Status report information ###

    Generated at: 2025-05-31 22:44:23 +00:00
    Plugin Support LovingBro (woo-hc)

    (@lovingbro)

    Hi @nikostsolakos,

    Thanks again for the update and the detailed system info. You’ve done well getting WordPress and WooCommerce up to date; that’s an important step. That said, I noticed your WooCommerce database version is still outdated (9.7.1), even though the plugin is now running version 9.8.5. This kind of version mismatch can absolutely cause features like Local Pickup to fail silently. Please head over to WooCommerce → Status → Tools and click the “Update database” button to bring things in sync.

    Also, in your earlier screenshot, the Local Pickup option is missing from the Shipping settings tab, and I noticed a Flexible Shipping Info link instead. That usually means a plugin has overridden the default shipping interface.

    To troubleshoot further, please start by deactivating these two plugins:

    • Flexible Shipping (by Octolize)
    • Disable payment method / COD fees / Advance COD or Partial payment for Order for WooCommerce

    These are directly tied to shipping and checkout behavior and may be blocking or replacing the native Local Pickup section.

    After deactivating those:

    1. Clear your browser cache or
    2. Open the admin dashboard in an incognito window or a different browser, just to rule out cached interference.

    If the Local Pickup settings still don’t appear, please let us know what you see.

    Also, here’s our full guide on setting up Local Pickup in WooCommerce in case you’d like to review: https://woocommerce.com/document/local-pickup/

    Looking forward to hearing how things go after these steps.

    Thread Starter NikosTsolakos

    (@nikostsolakos)

    No still the same..
    a lot of people are facing this problem: https://www.reddit.com/r/woocommerce/comments/1idixml/my_local_pickup_settings_have_completely/

    some of them fixed it by re-installing woocommerce but for me this is not an option, i’m live on production and i have 10-20 incoming orders per day…

    Hi @nikostsolakos,

    Thanks for getting back to me and for sharing the Reddit link. I completely understand your hesitation to reinstall WooCommerce given the high volume of daily orders — your concerns are absolutely valid. While there are workarounds we can consider, I’d like us to review a few things first before diving into those options.

    I’ve come across similar reports in recent months, and one common factor in those cases was the presence of the Flexible Shipping plugin or similar shipping method plugins.

    From your report, I noticed you also have the Flexible Shipping plugin installed, which interacts with WooCommerce’s shipping method settings — particularly when local pickup is involved.

    To ensure we’re on the same page about the local pickup issue you’re referring to, could you please record your screen using Loom while navigating to the relevant section? This will help us clearly understand what’s happening. I’ve checked the screenshot you shared earlier, but since it’s taken from the shipping tab, it doesn’t provide enough context.

    Looking forward to your response.

    Thread Starter NikosTsolakos

    (@nikostsolakos)

    i have disabled those plugins:

    • Flexible Shipping (by Octolize)
    • Disable payment method / COD fees / Advance COD or Partial payment for Order for WooCommerce

    and cleared all caches but still the same..

    Video:
    https://drive.google.com/file/d/1vKRJaogKWrYLfC_O7hx48ChOavX2xkvW/view?usp=sharing

    and the Console Log on this page:

    SES The 'dateTaming' option is deprecated and does nothing. In the future specifying it will be an error. lockdown-install.js:1:194912
    SES The 'mathTaming' option is deprecated and does nothing. In the future specifying it will be an error. lockdown-install.js:1:194912
    SES Removing unpermitted intrinsics lockdown-install.js:1:195048
    Removing intrinsics.%DatePrototype%.toTemporalInstant lockdown-install.js:1:194893
    JQMIGRATE: Migrate is installed, version 3.4.1 load-scripts.php:5:981
    SES The 'dateTaming' option is deprecated and does nothing. In the future specifying it will be an error. lockdown-install.js:1:194912
    SES The 'mathTaming' option is deprecated and does nothing. In the future specifying it will be an error. lockdown-install.js:1:194912
    SES Removing unpermitted intrinsics lockdown-install.js:1:195048
    Removing intrinsics.%DatePrototype%.toTemporalInstant lockdown-install.js:1:194893
    Partitioned cookie or storage access was provided to “https://widgets.wp.com/3rd-party-cookie-check/index.html” because it is loaded in the third-party context and dynamic state partitioning is enabled. contentscript.js:56:11109
    Email input element not found. admin.php:1248:19
    Cookie “tk_tc” has been rejected for invalid domain. admin.php
    Cookie warnings 2
    SES The 'dateTaming' option is deprecated and does nothing. In the future specifying it will be an error. lockdown-install.js:1:194912
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    SES The 'dateTaming' option is deprecated and does nothing. In the future specifying it will be an error. lockdown-install.js:1:194912
    SES The 'mathTaming' option is deprecated and does nothing. In the future specifying it will be an error. lockdown-install.js:1:194912
    SES Removing unpermitted intrinsics lockdown-install.js:1:195048
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    Partitioned cookie or storage access was provided to “https://public-api.wordpress.com/wp-admin/rest-proxy/?v=2.0#https://widgets.wp.com” because it is loaded in the third-party context and dynamic state partitioning is enabled. contentscript.js:56:11109
    Partitioned cookie or storage access was provided to “https://wordpress.com/widgets/3rd-party-cookie-check/” because it is loaded in the third-party context and dynamic state partitioning is enabled. contentscript.js:56:11109
    Cookie warnings 2
    SES The 'dateTaming' option is deprecated and does nothing. In the future specifying it will be an error. lockdown-install.js:1:194912
    SES The 'mathTaming' option is deprecated and does nothing. In the future specifying it will be an error. lockdown-install.js:1:194912
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    3PC blocked admin-bar-v2.js:1:9392
    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there!

    Thank you for sharing the video recording. I have checked the video you shared, and it seems like you are using the checkout shortcode for the checkout page. I believe this is why the Local Pickup settings link is not appearing as expected.

    If you are using the block-based checkout page, the Local Pickup settings link appears after the “Classes” link, as shown in this screenshot: https://go.screenpal.com/watch/cT11lUnXn8L

    Since you are using the checkout shortcode, you cannot access the Local Pickup settings from the link you clicked. To access the Local Pickup settings you need to add the Local Pickup as a shipping method.

    For more details, you can use this guide:
    https://woocommerce.com/document/local-pickup/

    If you want to access the Local Pickup settings page directly, you will need to replace the classic checkout shortcode with the block-based checkout. For more details, please refer to this guide:
    https://woocommerce.com/document/woocommerce-store-editing/customizing-cart-and-checkout/checkout-block/woocommerce-blocks-local-pickup/#setup-and-configuration

    I hope this helps.

    Plugin Support LovingBro (woo-hc)

    (@lovingbro)

    Hi there,

    As there’s been no follow-up, I’ll consider this resolved for the time being. We’re happy to jump back in if anything comes up!

    If WooCommerce has been useful for your store and you appreciate the support you have received, we’d truly appreciate it if you could leave us a quick review here: https://wordpress.org/support/plugin/woocommerce/reviews/#new-post

Viewing 8 replies - 1 through 8 (of 8 total)

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