Title: Loading wheel
Last modified: June 28, 2020

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# Loading wheel

 *  Resolved [mougli63](https://wordpress.org/support/users/mougli63/)
 * (@mougli63)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/loading-wheel/)
 * Hello,
 * I downloaded and set up the plugin on my website, but whenever i try to test 
   it, nothing happens when pressing “obtenir les tarifs” (the button after putting
   email). Just the loading sign, but nothing happens.
 * My website is Elementor based, last wordpress version
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Floading-wheel%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [mkscripts](https://wordpress.org/support/users/mkscripts/)
 * (@mkscripts)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/loading-wheel/#post-13049232)
 * Hi,
 * When you see an infinite spinning loading icon after submitting a download form,
   there is probably a 403 error present in your browser console (admin-ajax.php).
   Problems with AJAX requests can be caused by caching. You might want to read 
   the following topic:
 * [https://wordpress.org/support/topic/cause-admin-ajax-php-403-forbidden/](https://wordpress.org/support/topic/cause-admin-ajax-php-403-forbidden/)
 * Please let us know if it has been been resolved and if you have any more questions,
   feel free to ask.
 * Kind regards,
    Team Download After Email
 *  Thread Starter [mougli63](https://wordpress.org/support/users/mougli63/)
 * (@mougli63)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/loading-wheel/#post-13053840)
 * Hello, I checked my admin-ajax.php file, there is no cache set up. I also desactivated
   litespeed cache extension but still not working.
 *  Thread Starter [mougli63](https://wordpress.org/support/users/mougli63/)
 * (@mougli63)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/loading-wheel/#post-13100769)
 * Hello, I’m reasking about the issue. Indeed it is not a cache problem as it never
   worked.
    Do you have any solution ?
 *  Plugin Author [mkscripts](https://wordpress.org/support/users/mkscripts/)
 * (@mkscripts)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/loading-wheel/#post-13118161)
 * Hi,
 * Ajax requests don’t work properly on your site returning a 403 error.
 * To rule out whether it has to do with an outdated (cached) nonce, you can comment
   out line 389 in /wp-content/plugins/download-after-email/includes/shortcodes.
   php like this:
 * `//check_ajax_referer ('dae_download');`
 * If (after saving) the download form is working, the problem is caused by an outdated/
   cached nonce. If it’s still not working, you could search on the net for other
   possible causes like incorrect file permissions on your server or code in your.
   htaccess file.
 * Kind regards,
    Team Download After Email

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Loading wheel’ is closed to new replies.

 * ![](https://ps.w.org/download-after-email/assets/icon-256x256.png?rev=2016027)
 * [Download After Email - Subscribe & Download Form Plugin](https://wordpress.org/plugins/download-after-email/)
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## Tags

 * [loading icon](https://wordpress.org/support/topic-tag/loading-icon/)

 * 4 replies
 * 2 participants
 * Last reply from: [mkscripts](https://wordpress.org/support/users/mkscripts/)
 * Last activity: [5 years, 9 months ago](https://wordpress.org/support/topic/loading-wheel/#post-13118161)
 * Status: resolved