Title: Loading time Last modified: April 26, 2022 --- # Loading time * Resolved [basvweb](https://wordpress.org/support/users/basvweb/) * (@basvweb) * [4 years ago](https://wordpress.org/support/topic/loading-time-31/) * Hi, * The backend of WooCommerce (products, orders etc.) is taking way too long. I have disabled all themes and plugins except for WooCommerce but it’s still slow.. I can see in the network tab that post.php takes 20 seconds to load sometimes.. How do I fix this? * I have already tried the Heartbeat plugin but that doesn’t help aswell.. Viewing 12 replies - 1 through 12 (of 12 total) * Thread Starter [basvweb](https://wordpress.org/support/users/basvweb/) * (@basvweb) * [4 years ago](https://wordpress.org/support/topic/loading-time-31/#post-15592012) * ``` ### WordPress Environment ### WordPress address (URL): https://www.hotel-supply.com Site address (URL): https://www.hotel-supply.com WC Version: 6.4.0 REST API Version: ✔ 6.4.0 WC Blocks Version: ✔ 7.2.1 Action Scheduler Version: ✔ 3.4.0 WC Admin Version: ✔ 3.3.2 Log Directory Writable: ✔ WP Version: 5.9.3 WP Multisite: – WP Memory Limit: 2 GB WP Debug Mode: – WP Cron: ✔ Language: nl_NL External object cache: – ### Server Environment ### Server Info: LiteSpeed PHP Version: 7.4.29 PHP Post Max Size: 512 MB PHP Time Limit: 600 PHP Max Input Vars: 10000 cURL Version: 7.71.0 OpenSSL/1.1.1d SUHOSIN Installed: – MySQL Version: 10.2.35-MariaDB Max Upload Size: 512 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 6.4.0 WC Database Prefix: f412x_ Totale database grootte: 3777.27MB Database gegevens grootte: 2785.09MB Database index grootte: 992.18MB f412x_woocommerce_sessions: Data: 17.02MB + Index: 2.02MB + Engine InnoDB f412x_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB f412x_woocommerce_attribute_taxonomies: Data: 0.08MB + Index: 0.05MB + Engine InnoDB f412x_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB f412x_woocommerce_order_items: Data: 1.52MB + Index: 0.22MB + Engine InnoDB f412x_woocommerce_order_itemmeta: Data: 4.52MB + Index: 5.03MB + Engine InnoDB f412x_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB f412x_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB f412x_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB f412x_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + 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InnoDB f412x_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB f412x_yoast_primary_term: Data: 0.06MB + Index: 0.03MB + Engine InnoDB f412x_yoast_seo_links: Data: 0.19MB + Index: 0.14MB + Engine InnoDB f412x_yoast_seo_meta: Data: 1.52MB + Index: 0.00MB + Engine InnoDB ### Post Type Counts ### attachment: 395502 custom_css: 1 customize_changeset: 9 nav_menu_item: 176 oembed_cache: 3 page: 49 porto_builder: 5 post: 48 product: 6676 revision: 1377 shop_coupon: 11 shop_order: 2587 shop_order_refund: 21 testimonial: 21 testimonial_rotator: 3 wp_global_styles: 1 wpcf7_contact_form: 7 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (44) ### WPML Multilingual CMS: door OnTheGoSystems – 4.5.5 WPML SEO: door OnTheGoSystems – 2.0.1 Advanced Woo Search: door ILLID – 2.52 Akeeba Backup Professional for WordPress: door Akeeba Ltd – 7.6.3 Akismet Anti-Spam: door Automattic – 4.2.2 Classic Editor: door WordPress Contributors – 1.6.2 Classic Widgets: door WordPress Contributors – 0.3 Contact Form 7: door Takayuki Miyoshi – 5.5.6 Cookie Notice & Compliance for GDPR / CCPA: door Hu-manity.co – 2.2.3 Aangepaste bestelnummers voor WooCommerce: door Tyche Softwares – 1.3.4 Duplicate Page: door mndpsingh287 – 4.4.8 Flexible Shipping: door WP Desk – 4.11.5 Site Kit by Google: door Google – 1.72.0 Health Check & Troubleshooting: door De WordPress.org community – 1.4.5 Heartbeat Control by WP Rocket: door WP Rocket – 2.0 WPBakery Page Builder: door Michael M - WPBakery.com – 6.8.0 Kadence WooCommerce Email Designer: door Kadence WP – 1.4.10 LiteSpeed Cache: door LiteSpeed Technologies – 4.6 Loco Translate: door Tim Whitlock – 2.6.1 MultiSafepay: door MultiSafepay – 4.13.1 mywpguru: door Phil Taylor – is fully automatically updated to the latest Porto Theme - Functionality: door P-Themes – 2.2.4 Safe SVG: door 10up – 2.0.0 Search By SKU - for Woocommerce: door Unroll Digital – 0.8.0 Testimonial Rotator: door Hal Gatewood – 3.0.3 Bekijk e-mails voor WooCommerce: door Digamber Pradhan – 2.0.2 Vraag om prijs voor WooCommerce Pro: door Tyche Softwares – 3.3.1 Checkout Field Editor for WooCommerce: door ThemeHigh – 3.1.1 WooCommerce Google Analytics Integration: door WooCommerce – 1.5.8 WooCommerce Min/Max Quantities: door WooCommerce – 2.4.18 WooCommerce Multilingual: door OnTheGoSystems – 4.12.6 WooCommerce PDF Invoices & Packing Slips: door WP Overnight – 2.14.4 WooCommerce Product Add-ons: door WooCommerce – 3.0.36 WooCommerce Shipping & Tax: door WooCommerce – 1.25.25 (update naar versie 1.25.26 is beschikbaar) WooCommerce: door Automattic – 6.4.0 (update naar versie 6.4.1 is beschikbaar) Yoast SEO: door Team Yoast – 18.5.1 WP Mail Logging: door Wysija – 1.10.4 WP-Mail-SMTP: door WPForms – 3.3.0 WP Rollback: door Impress.org – 1.7.1 WP Sitemap Page: door Tony Archambeau – 1.9.1 ReCaptcha v2 for Contact Form 7: door IQComputing – 1.3.9 WPML String Translation: door OnTheGoSystems – 3.2.1 YITH Request a Quote for WooCommerce: door YITH – 2.8.0 Zendesk Chat Widget: door Zendesk – 1.4.18 ### Inactive Plugins (6) ### CMP - Coming Soon & Maintenance Plugin: door NiteoThemes – 4.1.1 JCH Optimize Pro: door Samuel Marshall – pro-2.10.0 User Activity Log: door Solwin Infotech – 1.4.8.1 WC Custom Add to Cart labels: door Rynaldo Stoltz – 1.3 WPML Translation Management: door OnTheGoSystems – 2.10.8 WP Super Cache: door Automattic – 1.7.7 ### Must Use Plugins (2) ### akeeba-backup-coreupdate.php: door – Health Check Troubleshooting Mode: door – 1.7.2 ### Settings ### API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: left Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: bundle (bundle) external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Winkelbasis: #13 - /winkel/ Winkelwagen: #14 - /winkelmand/ Afrekenen: #15 - /afrekenen/ Mijn account: #16 - /mijn-account/ Algemene voorwaarden: #59827 - /algemene-voorwaarden/ ### Theme ### Name: Porto Child Version: 1.1 Author URL: https://www.portotheme.com/ Child Theme: ✔ Parent Theme Name: Porto Parent Theme Version: 6.2.6 Parent Theme Author URL: https://www.portotheme.com/ WooCommerce Support: ✔ ### Templates ### Overrides: porto/woocommerce/archive-product.php porto/woocommerce/cart/cart-empty.php porto/woocommerce/cart/cart-shipping.php porto/woocommerce/cart/cart-totals.php porto/woocommerce/cart/cart.php porto/woocommerce/cart/cross-sells.php porto/woocommerce/cart/mini-cart.php porto/woocommerce/cart/proceed-to-checkout-button.php porto/woocommerce/cart/shipping-calculator.php porto/woocommerce/checkout/form-billing.php porto/woocommerce/checkout/form-checkout.php porto/woocommerce/checkout/form-coupon.php porto/woocommerce/checkout/form-login.php porto/woocommerce/checkout/form-pay.php porto/woocommerce/checkout/form-shipping.php porto/woocommerce/checkout/payment-method.php porto/woocommerce/checkout/payment.php porto/woocommerce/checkout/review-order.php porto/woocommerce/checkout/thankyou.php porto/woocommerce/content-product-cat.php porto/woocommerce/content-product.php porto/woocommerce/content-single-product.php porto/woocommerce/content-widget-product.php porto/woocommerce/global/form-login.php porto/woocommerce/global/quantity-input.php porto/woocommerce/global/wrapper-start.php porto/woocommerce/loop/add-to-cart.php porto/woocommerce/loop/loop-end.php porto/woocommerce/loop/loop-start.php porto/woocommerce/loop/no-products-found.php porto/woocommerce/loop/orderby.php porto/woocommerce/loop/pagination.php porto/woocommerce/loop/rating.php porto/woocommerce/loop/sale-flash.php porto/woocommerce/myaccount/dashboard.php porto/woocommerce/myaccount/downloads.php porto/woocommerce/myaccount/form-add-payment-method.php porto/woocommerce/myaccount/form-edit-account.php porto/woocommerce/myaccount/form-edit-address.php porto/woocommerce/myaccount/form-login.php porto/woocommerce/myaccount/form-lost-password.php porto/woocommerce/myaccount/form-reset-password.php porto/woocommerce/myaccount/lost-password-confirmation.php porto/woocommerce/myaccount/my-account.php porto/woocommerce/myaccount/my-address.php porto/woocommerce/myaccount/my-downloads.php porto/woocommerce/myaccount/my-orders.php porto/woocommerce/myaccount/navigation.php porto/woocommerce/myaccount/orders.php porto/woocommerce/myaccount/payment-methods.php porto/woocommerce/myaccount/view-order.php porto/woocommerce/order/form-tracking.php porto/woocommerce/order/order-details-customer.php porto/woocommerce/order/order-details.php porto/woocommerce/order/order-downloads.php porto/woocommerce/order/tracking.php porto-child/woocommerce/single-product/add-to-cart/simple.php porto-child/woocommerce/single-product/add-to-cart/variable.php versie 3.5.5 is verouderd. De hoofdversie is 6.1.0 porto-child/woocommerce/single-product/meta.php porto-child/woocommerce/single-product/price.php porto-child/woocommerce/single-product/product-attributes.php porto-child/woocommerce/single-product/product-image.php porto-child/woocommerce/single-product/product-thumbnails.php porto-child/woocommerce/single-product/rating.php porto-child/woocommerce/single-product/related.php versie 3.0.0 is verouderd. De hoofdversie is 3.9.0 porto-child/woocommerce/single-product/review-meta.php porto-child/woocommerce/single-product/review-rating.php porto-child/woocommerce/single-product/review.php porto-child/woocommerce/single-product/sale-flash.php porto-child/woocommerce/single-product/short-description.php porto-child/woocommerce/single-product/tabs/tabs.php porto-child/woocommerce/single-product/title.php porto-child/woocommerce/single-product/up-sells.php porto/woocommerce/single-product-reviews.php Outdated Templates: ❌ Leer hoe te updaten ### Action Scheduler ### Afgerond: 383 Oldest: 2022-03-27 16:25:53 +0000 Newest: 2022-04-26 10:02:32 +0000 ### Status report information ### Generated at: 2022-04-26 12:42:01 +01:00 ``` * [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * (@rainfallnixfig) * [4 years ago](https://wordpress.org/support/topic/loading-time-31/#post-15592799) * Hi [@basvweb](https://wordpress.org/support/users/basvweb/), * Thank you for getting in contact! * Is there a large number of PHP errors on the site? You can find below a guide to locating PHP error logs that can be useful when investigating an issue with a site. * [https://woocommerce.com/document/finding-php-error-logs/](https://woocommerce.com/document/finding-php-error-logs/) * Are there any JavaScript errors appearing in your [browser’s developer tools console](https://balsamiq.com/support/faqs/browserconsole/)? * I would recommend installing a plugin called [Query Monitor](https://wordpress.org/plugins/query-monitor/) which is useful to debug slow queries in WordPress. * Here’s a handy guide with steps to debug WordPress issues more quickly and with greater accuracy. * [https://kinsta.com/blog/query-monitor/](https://kinsta.com/blog/query-monitor/) * Hope this helps. * Thread Starter [basvweb](https://wordpress.org/support/users/basvweb/) * (@basvweb) * [4 years ago](https://wordpress.org/support/topic/loading-time-31/#post-15608431) * Hi [@rainfallnixfig](https://wordpress.org/support/users/rainfallnixfig/) , * There are no PHP errors and also no JavaScript errors.. * [https://www.hotel-supply.com/wp-admin/edit.php?post_type=product](https://www.hotel-supply.com/wp-admin/edit.php?post_type=product) takes 14 seconds to load sometimes.. * Thread Starter [basvweb](https://wordpress.org/support/users/basvweb/) * (@basvweb) * [4 years ago](https://wordpress.org/support/topic/loading-time-31/#post-15608437) * Same when opening a product in the backend, it takes 20.8 seconds.. * [https://postimg.cc/Cdt5g7Sm](https://postimg.cc/Cdt5g7Sm) * [MayKato](https://wordpress.org/support/users/maykato/) * (@maykato) * [4 years ago](https://wordpress.org/support/topic/loading-time-31/#post-15609256) * Hello, * The slowness of a site can be caused by several contributing factors. I’d also recommend going over the troubleshooting documentation below to see if that helps. * [https://docs.woocommerce.com/document/troubleshooting-a-slow-site/](https://docs.woocommerce.com/document/troubleshooting-a-slow-site/) [https://woocommerce.com/posts/woocommerce-site-slow-fixes/](https://woocommerce.com/posts/woocommerce-site-slow-fixes/) * Thread Starter [basvweb](https://wordpress.org/support/users/basvweb/) * (@basvweb) * [4 years ago](https://wordpress.org/support/topic/loading-time-31/#post-15612327) * I have done this and found out that some query’s take A LOT of time. * WP_Term_Query->get_terms() is the worst one. ([https://postimg.cc/FY4fycbx](https://postimg.cc/FY4fycbx)) * We have 600 categories and around 62.000 attributes on the website, this might be the issue (although our hosting is superior). * Is there a way to not load in all taxonomies? * [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * (@rainfallnixfig) * [4 years ago](https://wordpress.org/support/topic/loading-time-31/#post-15612523) * Hi [@basvweb](https://wordpress.org/support/users/basvweb/), * It’s quite strange that the edit product page is taking more than 20 seconds to load. What I noticed is that, although I change the language in the general settings, there is no string (&lang=nl) for the language appended to the page URL. On my end, the page URL appears as `[my-site]/wp-admin/post.php?post=5543& action=edit` whatever language I select. * I would suggest clearing the cache from your caching plugins and reaching out to the host that has tools to check why the page is taking too long to load. * Best regards. * Thread Starter [basvweb](https://wordpress.org/support/users/basvweb/) * (@basvweb) * [4 years ago](https://wordpress.org/support/topic/loading-time-31/#post-15615706) * [@rainfallnixfig](https://wordpress.org/support/users/rainfallnixfig/) I will try this. So you think the problem is the WPML plugin? * Weird thing is when I deactivate all plugins except for WooCommerce it is still slow.. * [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/) * (@margaretwporg) * [4 years ago](https://wordpress.org/support/topic/loading-time-31/#post-15615754) * Hi [@basvweb](https://wordpress.org/support/users/basvweb/) * > So you think the problem is the WPML plugin? * It could be, but may not necessarily be the only reason. * `Outdated Templates: ❌` * I see that your theme overrides many WooCommerce templates and some overrides are outdated. You may want to update those and see it that helps. You can refer to our documentation on how to update outdated templates: [https://woocommerce.com/document/fix-outdated-templates-woocommerce/](https://woocommerce.com/document/fix-outdated-templates-woocommerce/) * > Weird thing is when I deactivate all plugins except for WooCommerce it is still > slow.. * Are you also switching over to a default WP theme like Twenty Twenty-One or [Storefront](https://wordpress.org/themes/storefront/), and disabling any/all custom code? * > I will try this * Please go ahead. Do let us know if we can be of further help. * Thanks * Thread Starter [basvweb](https://wordpress.org/support/users/basvweb/) * (@basvweb) * [4 years ago](https://wordpress.org/support/topic/loading-time-31/#post-15617597) * Hi [@margaretwporg](https://wordpress.org/support/users/margaretwporg/) , * I have disabled all plugins except WooCommerce and also activated the Twenty Twenty-one theme but when I try to edit a product I get the same, a very long loading time.. This time 16,23 seconds.. * Here is the query: [https://postimg.cc/qt0rgqLR](https://postimg.cc/qt0rgqLR) * Plugin Support [Paulo P – a11n](https://wordpress.org/support/users/paulostp/) * (@paulostp) * [4 years ago](https://wordpress.org/support/topic/loading-time-31/#post-15617709) * Hello, * Thanks for confirming. Have you tried reaching out to your host like Mirko suggested? * To perform tests without affecting your live site, I suggest you use a staging site (your host might have that feature, but you can create it with [WP Staging](https://wordpress.org/plugins/wp-staging/) as an alternative). * This way, you can keep the staging site permanently set to [Storefront](https://wordpress.org/themes/storefront/) and with all plugins disabled (except for WooCommerce) while troubleshooting. * Please, let us know if you have any update from your host. * [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/) * (@margaretwporg) * [4 years ago](https://wordpress.org/support/topic/loading-time-31/#post-15637773) * We haven’t heard back from you in a while, so I’m marking this thread closed for now – we’ll be here if and/or when you are ready to continue. Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘Loading time’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [loading time](https://wordpress.org/support/topic-tag/loading-time/) * 12 replies * 5 participants * Last reply from: [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/) * Last activity: [4 years ago](https://wordpress.org/support/topic/loading-time-31/#post-15637773) * Status: resolved