Loading questions gets stuck

  • Resolved nickolsson

    (@nickolsson)


    2 years, 5 months ago

    Hi!
    I’m trying to create a quiz from already made questions, but every time I try the loading gets stuck (the rotating gears). How do I fix this? Doesn’t matter if it’s one or more questions.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author ays-pro

    (@ays-pro)

    2 years, 5 months ago

    Hi @nickolsson,

    Thank you for the topic.

    I am really sorry about the issue you are experiencing.
    It is not normally a common issue for us. This kind of case must not have occurred.

    We have checked and noticed that everything works fine on our end.
    Most presumably, there is a JavaScript conflict with the Theme or one of the plugins.

    When you click on the Add Question button and see the issue, please open the console with F12.
    Next, go to the Console > Error tab and screenshot the errors you get there.
    Send us the screenshot, so that we can see and suggest a solution for it.

    See the screenshot: https://ibb.co/wh8frK9

    Looking forward to your reply.

    Thank you.

    franciscoraj

    (@franciscoraj)

    2 years, 4 months ago

    Hi,
    I adquire the pro version ( business) and I have the same problem.
    I send you the screenshot of my console with the error.
    Please help me!

    Link: screenshot

    Plugin Support Jasmine

    (@hyenokian)

    2 years, 4 months ago

    Dear @franciscoraj,

    Thank you for the screenshot.

    Please contact us via this form for premium support and further investigation. Our customer care specialists will always be happy to help you.

    Commercial products are not supported in these forums. ​

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
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