Title: Loading Problem
Last modified: November 15, 2019

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# Loading Problem

 *  Resolved anonymized-17631918
 * (@anonymized-17631918)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/loading-problem-9/)
 * Hello,
 * i get a big Problem with your Plugin. I cant edit anything. I only see the blue
   loading circle. Server Error Log is empty.
 * WP Version 5.2.4 (the Backup has the same Version, so i cant Update).

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [JetBackup](https://wordpress.org/support/users/backupguard/)
 * (@backupguard)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/loading-problem-9/#post-12135689)
 * Dear @tkwpweb,
 * 1. Please, check if there are any errors in your console log.
    2. Deactivate/
   reactivate the plugin and recheck the results. 3. If that doesn’t help either,
   check if there are any plugins on your site affecting ours.
 *  Thread Starter anonymized-17631918
 * (@anonymized-17631918)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/loading-problem-9/#post-12139622)
 * Solved.
 * But now i have another Problem.
 * Full Backup is not a Full Backup. When i start a Full Backup from Database there
   are much missing tables. I tested this with migration… before 96 Tables… after
   migration only 42. WordPress was not Usable. I had to use a mysqldump from PHPMyAdmin.
   
   Backup Log looks good… restore log also… but there are missing Tables (all the
   same Prefix).
 *  Plugin Author [JetBackup](https://wordpress.org/support/users/backupguard/)
 * (@backupguard)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/loading-problem-9/#post-12145556)
 * Dear @tkwpweb,
 * Could you please share backup log file with us? Sign up for a [https://pastebin.com/](https://pastebin.com/)
   account. Or use a GIST. [https://gist.github.com/](https://gist.github.com/)
   
   Then share a link to that paste or gist. You can download the mentioned log file
   by following instructions described in the link:[https://backup-guard.com/products/backup-wordpress/doc/download-backup-log](https://backup-guard.com/products/backup-wordpress/doc/download-backup-log)
   Download restore log file — [https://help.backup-guard.com/en/article/download-restore-log-file-1pb7f4n/](https://help.backup-guard.com/en/article/download-restore-log-file-1pb7f4n/)
 *  Plugin Author [JetBackup](https://wordpress.org/support/users/backupguard/)
 * (@backupguard)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/loading-problem-9/#post-12171075)
 * We are closing this thread as we haven’t received any reply for 7 days.
    We are
   always happy to help our customers anytime needed. Please, open a new thread 
   in case of more questions.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Loading Problem’ is closed to new replies.

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 * 4 replies
 * 2 participants
 * Last reply from: [JetBackup](https://wordpress.org/support/users/backupguard/)
 * Last activity: [6 years, 5 months ago](https://wordpress.org/support/topic/loading-problem-9/#post-12171075)
 * Status: resolved