Support » Plugin: Order Export & Order Import for WooCommerce » Loading Multiple Empty Orders

  • Resolved HNORTHWAY

    (@hnorthway)


    Hi, thank you for the plugin. I am trying to load my orders, which I’ve placed in the correctly named and organized CSV from wooCommerce downloaded orders.

    I have many orders and was hoping I could just load what I have and it would skip what I left blank. I won’t have time to fill out all the line items with name:prod-name|product_id:|sku:SKU|quantity:x|total:0.00|refunded:0.00|tax:0.00

    So, all columns are correct, but the line items only have a the product name. Is this why all the data is blank? It’s loading hundreds of blank orders, but I do have mostly correct information for it to look at. Not a single piece of information is making from my CSV to the order history.

    Worst case scenario, I would like these orders to be loaded with product details in the comments section rather than as line items, so I don’t have to map all those line items.

    Is this possible? Do you offer this service?

Viewing 6 replies - 1 through 6 (of 6 total)
  • HNORTHWAY

    (@hnorthway)

    I did also try to load the orders with blank line items.

    HNORTHWAY

    (@hnorthway)

    *** UPDATE *****

    I did test import orders with a small batch and still just got hundreds of blank orders.

    Plugin Author webtoffee

    (@webtoffee)

    Hi @hnorthway,

    The issue you are facing is because the line_item column of the CSV is not having the necessary details to link the orders with the products. The orders are linked with the products using either the product ID or product SKU data. Please make sure that the line_item column has either ID or SKU in order to import orders with product details.

    HNORTHWAY

    (@hnorthway)

    It does have ID, yes

    HNORTHWAY

    (@hnorthway)

    name:prod-name|product_id:|sku:SKU|quantity:x|total:0.00|refunded:0.00|tax:0.00

    Of this information, all I MUST have is product ID, is that correct?

    Plugin Author webtoffee

    (@webtoffee)

    Hi @hnorthway,

    You may please follow the below format in the line_item column and provide the product ID data in it.
    name:prod-name|product_id:ID|sku:|quantity:x|total:0.00|refunded:0.00|tax:0.00

    If the issue still persists share us the CSV via support.

Viewing 6 replies - 1 through 6 (of 6 total)
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