Title: Loading loop, and version update issues..
Last modified: August 22, 2016

---

# Loading loop, and version update issues..

 *  [MasterOmok](https://wordpress.org/support/users/masteromok/)
 * (@masteromok)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/loading-loop-and-version-update-issues/)
 * My company acquired a website utilizing your WPeCommerce and Gold Cart plugins.
   I am being instructed by the owner to add some products to the system, but I 
   am having issues using the plugins.
 * ======================
 * **Store URL:** [http://visilert.com/?page_id=60](http://visilert.com/?page_id=60)
   **
   WordPress version:** 3.9.2 **WP eCommerce version:** 3.8.8.5 **Gold Cart version:**
   2.9.7 **Theme:** Custom Theme
 * **I did this: **
    1) Within WP-Admin I clicked Products on the left sidebar. 
   2) I then clicked edit on an existing product (but this also happens when creating
   new products as well)
 * **I expected WPeCommerce to do this:**
    Have the page to edit a product, or create
   a new product, and allow user interaction.
 * **Instead it did this:**
    Any left click on the page (even the admin sidebar)
   grays out the screen and shows a loading bar. The graying and loading box stay
   until another left click is performed (I left a tab running for over an hour 
   without it going away) Any extra clicking just toggles the loading on and off,
   but does not allow any interaction within the admin dashboard. I am stuck in 
   this loop of the loading box until closing the tab.
 * ======================
 * I cloned the site into our test site, and the plugin behaves the same as the 
   live site. I thought it could be a version issue, so I updated to the most current
   version of the WPeCommerce plugin. This indeed did address the gray and loading
   issues, but now the products page will not display.
 * ======================
 * **Store URL:** [http://www.wcittest.com/visilert/?page_id=60](http://www.wcittest.com/visilert/?page_id=60)
   **
   WordPress version:** 3.9.2 **WP eCommerce version:** 3.8.14.3 **Gold Cart version:**
   2.9.7 **Theme:** Custom Theme
 * **I did this: **
    1) Deleted old WPeCommerce plugin 2) Uploaded new version of
   WPeCommerce plugin 3) Navigated to products page
 * **I expected WPeCommerce to do this:**
    Show the products page the same way as
   the old version of the plugin
 * **Instead it did this:**
    The products page is completely blank.
 * ======================
 * I then followed instructions of disabling all plugins, and re-enabling them one
   by one. None of these affected behaviour.
    I also disabled the theme, cleared
   cache, and loaded a default theme. I can now see the products page – but it is
   not the same as the old version.
 * When inspecting the source on the two pages, I can tell the container structure
   has changed.
    These are both using the same shortcode of: [productspage] But 
   the new version is missing the table class, it only contains the divs
 * **The old version had the content like so: **
 *     ```
       <div id="default_products_page_container" class="wrap wpsc_container">
       	<div class="wpsc_default_product_list purchase_table fltright ">
       		<div class="default_product_display product_view_65 all-categories group">...</div>
       		<div class="default_product_display product_view_116 all-categories group">...</div>
       		<div class="default_product_display product_view_118 all-categories group">...</div>
       		<div class="default_product_display product_view_196 all-categories group">...</div>
       		<div class="default_product_display product_view_202 all-categories group">...</div>
       		<table class="purchase product_list">...</table>
       	</div>
       </div>
       ```
   
 * **The new version has a different format:**
 *     ```
       <div id="default_products_page_container" class="wrap wpsc_container">
       	<div class="wpsc_default_product_list">
       		<div class="default_product_display product_view_65 all-categories group">...</div>
       		<div class="default_product_display product_view_116 all-categories group">...</div>
       		<div class="default_product_display product_view_118 all-categories group">...</div>
       		<div class="default_product_display product_view_196 all-categories group">...</div>
       		<div class="default_product_display product_view_202 all-categories group">...</div>
       		<div class="default_product_display product_view_345 all-categories group">...</div>
       	</div>
       </div>
       ```
   
 * In the style sheet it is set so that the divs do not display, so this explains
   why the page is blank on the new version.
 *     ```
       .wpsc_default_product_list .all-categories {
       	display: none;
       }
       ```
   
 * However, this doesn’t explain why the structure has changed.
 * Why am I getting such different behaviour with the new version of the plugin?
   Or how do I fix the old version gray loading issue?
 * I need to be able to update the products page for my client, but I am unable 
   to continue with the current state I am in.
 * [https://wordpress.org/plugins/wp-e-commerce/](https://wordpress.org/plugins/wp-e-commerce/)

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Thread Starter [MasterOmok](https://wordpress.org/support/users/masteromok/)
 * (@masteromok)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/loading-loop-and-version-update-issues/#post-5366386)
 * Can anyone help me address either of these issues? I still need to add products
   to my client’s site, but the plugin simply will not work as stated above. I cannot
   use the version on the client’s site, and the updated version changes behavior
   with the shortcode..
 * I really do not wish to take time to find a new plugin that meets the clients
   needs, and then redo their whole products page.. Please advise!
 *  Thread Starter [MasterOmok](https://wordpress.org/support/users/masteromok/)
 * (@masteromok)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/loading-loop-and-version-update-issues/#post-5366409)
 * I am still needing to add products to my client’s site. I am surprised that I
   have receive zero responses on this topic over the weeks it has been posted. 
   I see multiple author responses to various other topics that do not follow the“
   READ FIRST before posting” guidelines. Yet I have given all the requested information
   with extra details, and have received zero responses whatsoever..
 * Since we acquired this site from another company I do not have access to the 
   support token from their purchase. So I am now at a point where my options are
   to purchase a support token, or go with another plugin all together.
 * Since I have not even had one reply over three weeks of posting I am cautious
   about purchasing the premium support.. If I continue to not see any replies to
   this post I will likely be moving my client to a new plugin completely.
 *  [vark](https://wordpress.org/support/users/vark/)
 * (@vark)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/loading-loop-and-version-update-issues/#post-5366411)
 * It seems to me that the crux of your issue is a theme problem. You’ve updated
   wpec and the theme needs massaging to be compatible with the newer version. I
   think that your statement
 * > I also disabled the theme, cleared cache, and loaded a default theme. I can
   > now see the products page – but it is not the same as the old version.
 * clearly elucidates the issue. You need to look at the custom theme you inherited…
 *  Thread Starter [MasterOmok](https://wordpress.org/support/users/masteromok/)
 * (@masteromok)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/loading-loop-and-version-update-issues/#post-5366412)
 * I am not sure how this a custom theme issue.. I have searched all through the
   code and have found nothing customizing the page (outside of CSS). The page is
   being filled by the shortcode ( [productspage] ), but the output from the shortcode
   in the two versions is different.
 * Were some significant changes to the shortcode output between versions 3.8.8.5
   and 3.8.14.3? That seems unlikely for a minor change-set difference.
 * Why is the old version showing a table:
 *     ```
       <div id="default_products_page_container" class="wrap wpsc_container">
       	<div class="wpsc_default_product_list purchase_table fltright ">
       		<div class="default_product_display product_view_65 all-categories group">...</div>
       		<div class="default_product_display product_view_116 all-categories group">...</div>
       		<div class="default_product_display product_view_118 all-categories group">...</div>
       		<div class="default_product_display product_view_196 all-categories group">...</div>
       		<div class="default_product_display product_view_202 all-categories group">...</div>
       		<table class="purchase product_list">...</table>
       	</div>
       </div>
       ```
   
 * Where the new version has none:
 *     ```
       <div id="default_products_page_container" class="wrap wpsc_container">
       	<div class="wpsc_default_product_list">
       		<div class="default_product_display product_view_65 all-categories group">...</div>
       		<div class="default_product_display product_view_116 all-categories group">...</div>
       		<div class="default_product_display product_view_118 all-categories group">...</div>
       		<div class="default_product_display product_view_196 all-categories group">...</div>
       		<div class="default_product_display product_view_202 all-categories group">...</div>
       	</div>
       </div>
       ```
   
 * The pages’ content is simply the shortcode: [productspage]. The pages are using
   a custom template piece – but that has nothing for building the tables within
   it. This would make me assume the shortcode is responsible for the table output.
 * Was the shortcode output changed between these versions? Was the table output
   dropped between versions?
 *  [Edward](https://wordpress.org/support/users/edwardinstinct/)
 * (@edwardinstinct)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/loading-loop-and-version-update-issues/#post-5366413)
 * It appears your old theme possibly has custom store templates in it that are 
   not present when you switch to the default theme. This would be where it is most
   likely picking up the custom template code.
 * It also sounds as though your old theme may have script problems that conflict
   with the current version of WordPress or WPeC.
 * You should check if the theme has released any updates.
 * If the theme author has not updated the theme you may need to find a new theme
   that follows the WordPress guidelines for code standards.
 * Regards
    Edward
 *  Thread Starter [MasterOmok](https://wordpress.org/support/users/masteromok/)
 * (@masteromok)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/loading-loop-and-version-update-issues/#post-5366425)
 * The theme was custom built for the client by another company, so there will be
   no updates available. My company is the new owner of the theme, and will be responsible
   to maintain it.
 * I’m not sure how there could be theme or script issues interfering with the WPeC
   plugin. If the loading issue from the old version of the plugin is tied to the
   theme, shouldn’t updating to the new version of the plugin still have the loading
   box issue? The same theme is being used, only the WPeC plugin code is different..
   Since the new version does not have this issue though, I am going to try to keep
   things moving by proceeding with the new version of the plugin.
 * After reading your post, it appears that there has been customization to the 
   plugin code itself. I have ransacked all of the plugin files and have found the
   file that seems to be the issue. It looks like the custom table display is being
   built in this file:
 * > wp-content/plugins/wp-e-commerce/wpsc-theme/wpsc-products_page.php
 * I tried adding some test text to this file (the original wpsc-products_page.php
   from the updated plugin) to see if this is the right one to be working on. I 
   do not see any of my changes on the product page output though. I have tried 
   various forms of clearing the cache, and still have seen no changes. Is this 
   the right file that modifies the [productspage] shortcode? Or which file should
   I be looking into?
 * Also, while digging around I noticed that a function name has changed.. I am 
   not sure how many others have changed, but the price function the old version
   was using does not exist in the new version of the plugin..
 * Old version:
    `<?php echo wpsc_the_product_price(); ?>`
 * New version:
    `<?php wpsc_the_product_price_display(); ?>`
 * Are there any other product related function names that have changed that I should
   be aware of? Or could this be more customization?

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Loading loop, and version update issues..’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/wp-e-commerce_ebebeb.svg)
 * [WP eCommerce](https://wordpress.org/plugins/wp-e-commerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-e-commerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-e-commerce/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-e-commerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-e-commerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-e-commerce/reviews/)

## Tags

 * [Blank](https://wordpress.org/support/topic-tag/blank/)
 * [loading](https://wordpress.org/support/topic-tag/loading/)
 * [loop](https://wordpress.org/support/topic-tag/loop/)
 * [shortcode](https://wordpress.org/support/topic-tag/shortcode/)

 * 6 replies
 * 3 participants
 * Last reply from: [MasterOmok](https://wordpress.org/support/users/masteromok/)
 * Last activity: [11 years, 5 months ago](https://wordpress.org/support/topic/loading-loop-and-version-update-issues/#post-5366425)
 * Status: not resolved