Title: Loading Issues
Last modified: November 4, 2020

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# Loading Issues

 *  Resolved [connor234](https://wordpress.org/support/users/connor234/)
 * (@connor234)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/loading-issues-9/)
 * Hi there,
 * We’re having issues with Analytical data loading in particular on the page Analytics
   > Categories as seen here; [https://prnt.sc/vd7iw5](https://prnt.sc/vd7iw5). 
   I have checked for JS Errors and our Logs at the server level and there is nothing
   pointing out to the problem.
 * Is there anything you’re able to recommend?
 * Cheers, Connor

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Mike Straw](https://wordpress.org/support/users/mikestraw/)
 * (@mikestraw)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/loading-issues-9/#post-13625176)
 * Hey [@connor234](https://wordpress.org/support/users/connor234/) ,
 * I noticed there are several updates pending on your site. Can you confirm the
   following?
    - WooCommerce is running the most current version
    - If you have WooCommerce Admin installed, it’s also up to date
    - That there isn’t a WooCommerce database version mismatch (details below)
 * If that’s all good, try going to **WooCommerce > Status > Tools** and clicking
   the **Clear** button next to **Clear analytics cache**.
 * 
    Image Link: [https://d.pr/i/awc3zA](https://d.pr/i/awc3zA)
 * Hopefully, that gets it working. If not, you may need to run a full [conflict test](https://docs.woocommerce.com/document/how-to-test-for-conflicts/)
   to see if another plugin or your theme is interfering with the operation of that
   report.
 * **WooCommerce Database Update**
 * The database is updated with each version of WooCommerce, and if there’s a mismatch,
   it can affect the reporting and other things. You can check for a mismatch under**
   WooCommerce > Status > System Status**. The WooCommerce version will be in the
   top (**WordPress environment**) section:
 * 
    Image Link: [https://d.pr/i/sGJOP9](https://d.pr/i/sGJOP9)
 * And the WooCommerce database version will be further down in the **Database**
   section:
 * 
    Image Link: [https://d.pr/i/zHbQhG](https://d.pr/i/zHbQhG)
 * If those two numbers don’t match, you will need to perform a database update.
   There should be a [data update notice](https://docs.woocommerce.com/document/how-to-update-woocommerce/#section-11)
   on your main WordPress dashboard page.
 * 
    Image Link: [https://docs.woocommerce.com/wp-content/uploads/2015/02/WC_database_update_required_39.png](https://docs.woocommerce.com/wp-content/uploads/2015/02/WC_database_update_required_39.png)
 * Ensure you have a current backup in place and click the **Update WooCommerce 
   Database** button, or go to **WP Admin > WooCommerce > Status > Tools > Update
   database** and click the **Update** button on the right.
 * The update process will start: [⌊WooCommerce Updating admin banner notice⌉](https://i0.wp.com/docs.woocommerce.com/wp-content/uploads/2015/02/WC_database_updating.png?ssl=1)
   
   Image link: [https://docs.woocommerce.com/wp-content/uploads/2015/02/WC_database_updating.png](https://docs.woocommerce.com/wp-content/uploads/2015/02/WC_database_updating.png)
    - **View progress** will take you to the **Scheduled Actions** section and show
      the Pending actions for the update
 * Once it is completed, the next time you view an admin page you will see the dismissable
   update complete banner: [⌊WooCommerce Database Update complete admin banner⌉](https://i0.wp.com/docs.woocommerce.com/wp-content/uploads/2015/02/WC_database_update_complete.png?ssl=1)
   
   Image link: [https://docs.woocommerce.com/wp-content/uploads/2015/02/WC_database_update_complete.png](https://docs.woocommerce.com/wp-content/uploads/2015/02/WC_database_update_complete.png)
 * Let us know how that goes!
    -  This reply was modified 5 years, 6 months ago by [Mike Straw](https://wordpress.org/support/users/mikestraw/).
 *  Plugin Support [Adam Heckler](https://wordpress.org/support/users/adamkheckler/)
 * (@adamkheckler)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/loading-issues-9/#post-13655457)
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Loading Issues’ is closed to new replies.

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 * 2 replies
 * 3 participants
 * Last reply from: [Adam Heckler](https://wordpress.org/support/users/adamkheckler/)
 * Last activity: [5 years, 6 months ago](https://wordpress.org/support/topic/loading-issues-9/#post-13655457)
 * Status: resolved