Support » Plugin: WP GoToWebinar » Loading issue

  • Resolved emiweb360

    (@emiweb360)


    Hello,

    Once the plugin enabled on my WordPress setup, the site homepage seems to get stuck and won’t get passed loading stage (seems to load forever, no freeze though. The loading spinner indicator keeps spinning without anything loading up).
    Then, on other pages on the site, white vertical bands appear on each sides.

    Do you know what is the problem ?

    Thanks,

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Northern Beaches Websites

    (@northernbeacheswebsites)

    Please send a link to the page. It’s hard to help without seeing the issue. What you are describing sounds very unusual. Thanks,

    Thread Starter emiweb360

    (@emiweb360)

    Hello,

    Thanks for your quick answer.

    I can’t send you a link because if I activate the plugin nobody could be going on the website..Maybe i can send you a video record to your email adress ?

    Thanks for your help.

    Thread Starter emiweb360

    (@emiweb360)

    I tried your suggestions and there is a conflict with the plugin W3 Total Cache.
    When I deactive W3 Total Cache, WP GoToWebinar works.

    It’s strange, have you got an idea ?

    Thanks,

    Plugin Author Northern Beaches Websites

    (@northernbeacheswebsites)

    Hi, I am not sure, the WP GoToWebinar has been really well designed, it uses standard WordPress hooks to implement things like CSS and Javascript onto the relevant pages. There’s nothing non-standard with how the plugin is designed/implemented.

    All I can suggest is in W3 Total Cache try clearing the cache, and perhaps tweak the settings to maybe turn off things like minification/combination of scripts. WP GoToWebinar implements it’s own cache but this is not a frontend cache, it’s a server-side cache (once again implemented to best practice) so it really shouldn’t interfere with caching plugins unless W3 Total Cache is doing something funky. I have used WP GoToWebinar with caching plugins before without issue – but not specifically W3 Total Cache.

    What you can also try doing, and I should have mentioned this a lot earlier is to turn on debugging by adding: define( ‘WP_DEBUG’, true ); to your wp-config.php file, documentation here: https://codex.wordpress.org/Debugging_in_WordPress and then activate WP GoToWebinar and hopefully instead of the white screen you will see a white screen with an error message. Let me know what that error message says and maybe that will give more insight into the specific issue. Thanks,

    Thread Starter emiweb360

    (@emiweb360)

    Hello,

    My problem is resolved so it’s the option JS minify in the W3 Total cache.
    I deactivated it and all is good!

    Thank you very muche for your help, it’s a very good plugin with a great support!

    Plugin Author Northern Beaches Websites

    (@northernbeacheswebsites)

    Thanks so much for your kind words, it’s much appreciated 🙂

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @northernbeacheswebsites I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.

    https://wordpress.org/support/guidelines/#the-bad-stuff

    Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

    If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

    Please be aware that repeatedly asking for credentials will result in us asking you to repeatedly stop before escalating up to the plugins team.

Viewing 7 replies - 1 through 7 (of 7 total)
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