Support » Plugin: 10Web Player for YouTube - Youtube Player and Gallery » Loading Incorrect Main Video

  • Resolved citizenkeith

    (@citizenkeith)


    Hello,

    We published a new video this week, and the plugin is not loading it as the main video on our website.

    Here is the video that is displaying:

    Here is the video that was published two days ago and should be displayed as the main video:

    I disabled my adblocker, switched to the Twenty Nineteen theme and turned off all other plugins. None of those worked. Running WP 5.0, but it didn’t work when I was running the previous 4.x version.

    Thank you in advance!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi,

    Could you please specify whether you have a playlist or channel?
    Have you applied the ordering option? If you have which order type/logic are you using?

    Thanks.

    Hello,

    I have selected channel. Ordered by “Relevance” which seems is my only option for the unpaid version. Was this previously an option available to me?

    Hi,

    Please note the Free version of the Youtube WD Plugin does not have the functionality to change the order and did not have it previously. It works according to Relevance order.

    Thank you!

    Have a nice day!

Viewing 3 replies - 1 through 3 (of 3 total)
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