Title: Loading icon missing
Last modified: March 28, 2023

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# Loading icon missing

 *  Resolved [eggeno](https://wordpress.org/support/users/eggeno/)
 * (@eggeno)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/loading-icon-missing/)
 * Hello! I have inserted in my theme this file givewp-iframes-styles.css for customize
   give wp form color. Everithing is working but loading icon is no longer visible.
   Maybe I need to put some css rules in my custom stylesheet?
 * Please, can you help me?
 * Thanks in advance.
   Best regards
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Floading-icon-missing%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 8 replies - 1 through 8 (of 8 total)

 *  Thread Starter [eggeno](https://wordpress.org/support/users/eggeno/)
 * (@eggeno)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/loading-icon-missing/#post-16608902)
 * Please, can anyone answer me?
   Thanks in advance.
 * Best regards!
 *  [stephanieliy](https://wordpress.org/support/users/stephanieliy/)
 * (@stephanieliy)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/loading-icon-missing/#post-16615615)
 * Hi [@eggeno](https://wordpress.org/support/users/eggeno/),
   Glad you reached out.
   The way you are trying to implement CSS with GiveWP is a little different than
   the way we recommend, which is why that loading icon isn’t displaying for you.
   We have a very helpful article all about CSS and GiveWP that should give you 
   some good rails to run on: [https://givewp.com/documentation/resources/handling-custom-css-in-wordpress/](https://givewp.com/documentation/resources/handling-custom-css-in-wordpress/)
   Give this a look, and let me know if you have any questions in the meantime.
 *  Thread Starter [eggeno](https://wordpress.org/support/users/eggeno/)
 * (@eggeno)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/loading-icon-missing/#post-16621056)
 * Hello!
   Why do you say I am implementing the style sheet incorrectly?I followed
   exactly what it says in the link you pointed me to.
 * I’m using the multi-step template and so I created, as described, a file called
   form-template-styles.css and inserted it via the function found here: [https://github.com/impress-org/givewp-snippet-library/blob/master/form-customizations/css-customizations/enqueue-style-for-givewp-iframes.php](https://github.com/impress-org/givewp-snippet-library/blob/master/form-customizations/css-customizations/enqueue-style-for-givewp-iframes.php)
 * The function was inserted on the funtions.php file of my theme by replacing get_template_directory_uri()
   with get_stylesheet_directory_uri() since I am using a child theme.
 * So why is the loading icon no longer visible? 
   Let me know!
 * Best regards!
 *  Thread Starter [eggeno](https://wordpress.org/support/users/eggeno/)
 * (@eggeno)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/loading-icon-missing/#post-16637956)
 * Please, can anyone answer me?
   Thanks in advance.
 *  Thread Starter [eggeno](https://wordpress.org/support/users/eggeno/)
 * (@eggeno)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/loading-icon-missing/#post-16660510)
 * Hello! Why doesn’t anyone respond to requests?
   Where is the support for the plugin?
   I am still waiting for an answer!
 *  Plugin Support [Matheus Martins](https://wordpress.org/support/users/matheusfd/)
 * (@matheusfd)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/loading-icon-missing/#post-16665328)
 * Hey, [@eggeno](https://wordpress.org/support/users/eggeno/).
 * If you used the code snippet we provided, the loading icon should still be there
   unless you added some styles to it which caused the icon to disappear.
 * But to further investigate it, I’ll need steps to replicate the same issue you
   are facing, otherwise, I’m relatively stuck. You can start it by sharing the 
   code you are using with me so I’ll create a file on my theme’s folder, add your
   code and run some tests on my donation forms.
 * Can you share the code you used so we can run some tests?
 * Looking forward to helping you get to the bottom of this!
 *  Thread Starter [eggeno](https://wordpress.org/support/users/eggeno/)
 * (@eggeno)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/loading-icon-missing/#post-16665576)
 * Hello Matheus!
   **First:** I have created _form-template-styles.css_ and placed
   it into my child theme folder**Second:** I have insert into my functions.php 
   file this snippet code
 *     ```wp-block-code
       function my_custom_override_iframe_template_styles() {
           wp_enqueue_style(
               'form-template-styles',
               get_stylesheet_directory_uri() . '/form-template-styles.css',
               /**
                *  Below, use give-sequoia-template-css to style the multi-step donation form
                *  or use give-donor-dashboards-app to style the donor dashboard
                */
               'give-sequoia-template-css'
           );
       }
   
       add_action('wp_print_styles', 'my_custom_override_iframe_template_styles', 10);
       ```
   
 * **Third:** I have inserted into _form-template-styles.css_ these css rules
 *     ```wp-block-code
       .give-donation-level-btn.give-btn{border-radius:30px!important}.give-btn.advance-btn,.give-submit.give-btn{border-color:#EB3F54!important;background:#EB3F54!important;border-radius:12px;}.give-form-templates{min-height:auto!important;}
       ```
   
 * Let me know!
   Best regards
    -  This reply was modified 3 years, 1 month ago by [eggeno](https://wordpress.org/support/users/eggeno/).
 *  Plugin Support [Matheus Martins](https://wordpress.org/support/users/matheusfd/)
 * (@matheusfd)
 * [3 years ago](https://wordpress.org/support/topic/loading-icon-missing/#post-16690282)
 * Hi, [@eggeno](https://wordpress.org/support/users/eggeno/).
 * I tested the code you sent us and the loading icon still works. I recorded a 
   quick video to show you it here [https://somup.com/c0fOYM4puk](https://somup.com/c0fOYM4puk).
 * Something I noticed on your site is that you are loading the form on a modal.
   This is likely what is causing the issue with the loading icon on your site. 
   Putting myself in your shoes, I’d check for a compatibility issue with the plugin
   you are using for the modal.
 * Thanks for using GiveWP! Have a great day.

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Loading icon missing’ is closed to new replies.

 * ![](https://ps.w.org/give/assets/icon-256x256.jpg?rev=2873287)
 * [GiveWP - Donation Plugin and Fundraising Platform](https://wordpress.org/plugins/give/)
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 * 8 replies
 * 3 participants
 * Last reply from: [Matheus Martins](https://wordpress.org/support/users/matheusfd/)
 * Last activity: [3 years ago](https://wordpress.org/support/topic/loading-icon-missing/#post-16690282)
 * Status: resolved