Title: Loading failed
Last modified: June 10, 2025

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# Loading failed

 *  Resolved [dgirona](https://wordpress.org/support/users/dgirona/)
 * (@dgirona)
 * [10 months ago](https://wordpress.org/support/topic/loading-failed-16/)
 * The plugin doesn’t work, it doesn’t load the products in the main panel
 * [https://savarca.com/wp-admin/admin.php?page=stock-manager](https://savarca.com/wp-admin/admin.php?page=stock-manager)
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Floading-failed-16%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Support [storeapps-support](https://wordpress.org/support/users/storeappsorg/)
 * (@storeappsorg)
 * [9 months, 4 weeks ago](https://wordpress.org/support/topic/loading-failed-16/#post-18507270)
 * [@dgirona](https://wordpress.org/support/users/dgirona/)
 * Sorry for the inconvenience caused.
 * Could you please try to update the Stock Manager for WooCommerce plugin to the
   latest version [v3.4.0] if you haven’t already, and then let us know how it goes
   for you?
 * Could you please let us know whether you are getting “TypeError: Cannot read 
   properties of null (reading ‘split’) in wpApiMiddleware.js:97″ error in the console
   or not? If yes, then the issue seems related to the WooCommerce REST API. Since
   the plugin relies on these APIs, any changes or issues with the API could cause
   such behavior.
   Could you confirm if the REST API has been disabled or if any 
   recent changes were made to it?As the issue seems specific to your site, please
   share the temporary login link by contacting us from [here](https://www.storeapps.org/support/contact-us/).
   Here’s a secure way for you to give us administration access to your site:
    - Please go to your site’s WordPress Admin, install and activate the free WordPress
      plugin – [Temporary Login Without Password](https://wordpress.org/plugins/temporary-login-without-password/)(
      the plugin is developed by our own team, and used by top plugin developers
      like Yoast and others).
    - From that plugin, create a new temporary login link with administrator access,
      and one-month validity. We just need the temporary login link, you can use
      any of your own email addresses as the account email address.
    - Share the secure login link by contacting us from [here](https://www.storeapps.org/support/contact-us/).
    - Please also share steps to reproduce the issue in as much detail as you can.
 * Once this is done, we will access the site and diagnose the problem.
 * If for some reason you can not grant access to your live site, another option
   is for you to set up a staging site, replicate the problem there, and provide
   access to that.
 * Alternatively, you can also check out our other best store management plugin –
   [Smart Manager](https://wordpress.org/plugins/smart-manager-for-wp-e-commerce/)
   which allows you to manage your store efficiently. Click [here](https://demo.storeapps.org/?demo=sm-woo)
   to check its functionality
 *  Thread Starter [dgirona](https://wordpress.org/support/users/dgirona/)
 * (@dgirona)
 * [9 months, 3 weeks ago](https://wordpress.org/support/topic/loading-failed-16/#post-18516379)
 * Hi, thanks for responding.
   Yes, I’ve updated and I’m still having the same problem.
   If I look at the JavaScript console, I can see the error:SyntaxError: JSON.parse:
   unexpected character at line 1 column 1 of the JSON data [wpApiMiddleware.js:97:12](https://wordpress.org/support/topic/loading-failed-16/?output_format=md)
 *  Plugin Support [storeapps-support](https://wordpress.org/support/users/storeappsorg/)
 * (@storeappsorg)
 * [9 months, 3 weeks ago](https://wordpress.org/support/topic/loading-failed-16/#post-18517908)
 * [@dgirona](https://wordpress.org/support/users/dgirona/)
 * Thanks for getting back to us.
 * Would like to update you that we have got your email in our support desk ([sent from here](https://www.storeapps.org/support/contact-us/))
   and we have replied to the same. As the issue seems specific to your site, we
   will continue the conversation there.
 *  Thread Starter [dgirona](https://wordpress.org/support/users/dgirona/)
 * (@dgirona)
 * [9 months, 3 weeks ago](https://wordpress.org/support/topic/loading-failed-16/#post-18518262)
 * I haven’t received any email. Who is the sender or the email? Looking at the 
   forums, I see this is a widespread problem that other people are experiencing,
   not just me.
 *  Plugin Support [storeapps-support](https://wordpress.org/support/users/storeappsorg/)
 * (@storeappsorg)
 * [9 months, 3 weeks ago](https://wordpress.org/support/topic/loading-failed-16/#post-18519622)
 * [@dgirona](https://wordpress.org/support/users/dgirona/),
 * Could you please check if you’ve received an email from ‘**(at)storeapps.org**‘
   regarding this?
 * While this issue has been reported by other customers as well, in your case it
   seems specific to your site. During our investigation, we noticed that debugging
   code like:
 * `<script>console.log("************ entra precio **************")</script>`
 * is appearing in the **REST API product JSON response** when loading the Stock
   Manager page. This is likely causing the issue on your end.
 * We’ve shared more details and next steps in the email – kindly take a look.
 * Hope this helps!
 *  Thread Starter [dgirona](https://wordpress.org/support/users/dgirona/)
 * (@dgirona)
 * [9 months, 2 weeks ago](https://wordpress.org/support/topic/loading-failed-16/#post-18521610)
 * Solved! thanks : )
 *  Plugin Support [storeapps-support](https://wordpress.org/support/users/storeappsorg/)
 * (@storeappsorg)
 * [9 months, 2 weeks ago](https://wordpress.org/support/topic/loading-failed-16/#post-18524197)
 * [@dgirona](https://wordpress.org/support/users/dgirona/) 
   You are welcome!

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Loading failed’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-stock-manager/assets/icon-256x256.png?rev=2354654)
 * [Stock Manager for WooCommerce](https://wordpress.org/plugins/woocommerce-stock-manager/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-stock-manager/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-stock-manager/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-stock-manager/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-stock-manager/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-stock-manager/reviews/)

## Tags

 * [loading failed](https://wordpress.org/support/topic-tag/loading-failed/)

 * 7 replies
 * 2 participants
 * Last reply from: [storeapps-support](https://wordpress.org/support/users/storeappsorg/)
 * Last activity: [9 months, 2 weeks ago](https://wordpress.org/support/topic/loading-failed-16/#post-18524197)
 * Status: resolved