Title: “Loading failed”
Last modified: December 27, 2024

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# “Loading failed”

 *  Resolved [mermaiddevs](https://wordpress.org/support/users/mermaiddevs/)
 * (@mermaiddevs)
 * [1 year, 3 months ago](https://wordpress.org/support/topic/loading-failed-15/)
 * When going to /wp-admin/admin.php?page=stock-manager, without searching and with
   searching/filtering, all we get is the error “loading failed”.
 * There is a JavaScript loading error in the console “TypeError: Cannot read properties
   of null (reading ‘split’)” in wpApiMiddleware.js:97
 * All our plugins and WordPress are up to date, PHP version 8.0 and 8.2 (tried 
   both). We’ve tried deactivating all other plugins and using a default theme.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Floading-failed-15%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Support [storeapps-support](https://wordpress.org/support/users/storeappsorg/)
 * (@storeappsorg)
 * [1 year, 3 months ago](https://wordpress.org/support/topic/loading-failed-15/#post-18217201)
 * [@mermaiddevs](https://wordpress.org/support/users/mermaiddevs/)
 * Sorry for the inconvenience caused.
 * Could you please try using a different browser, such as Chrome or Firefox, and
   check if the issue persists? FYI, the Stock Manager for WooCommerce plugin is
   not compatible with the PHP v8.0.0+. However, this error is not related to the
   PHP v8.0.0 compatibility.
   As checked, we couldn’t replicate the ‘Loading failed’
   issue on our end, but we’ve noted it and we will surely keep you posted.
 * Alternatively, you can also check out our other best store management plugin –
   [Smart Manager](https://wordpress.org/plugins/smart-manager-for-wp-e-commerce/)
   which allows you to manage your store efficiently. Click [here](https://demo.storeapps.org/?demo=sm-woo)
   to check its functionality.
 *  Thread Starter [mermaiddevs](https://wordpress.org/support/users/mermaiddevs/)
 * (@mermaiddevs)
 * [1 year, 3 months ago](https://wordpress.org/support/topic/loading-failed-15/#post-18218083)
 * Yes, we’ve already done all the debugging, there is nothing seemingly related
   to this issue in the logs.
 * We’ve tried Chrome and Firefox.
 * Smart Manager might be a good alternative, I’ll wait to hear from the client 
   if this is acceptable.
 * We would still like to understand why the Stock Manager plugin stopped working
   from one day to the next. Surely this would be a known issue?
 *  Plugin Support [storeapps-support](https://wordpress.org/support/users/storeappsorg/)
 * (@storeappsorg)
 * [1 year, 3 months ago](https://wordpress.org/support/topic/loading-failed-15/#post-18219701)
 * [@mermaiddevs](https://wordpress.org/support/users/mermaiddevs/)
 * Thank you for the update. As mentioned in our previous reply, we couldn’t replicate
   the ‘Loading failed’ issue on our end.
   The issue you’re experiencing seems related
   to the WooCommerce REST API. Since the plugin relies on these APIs, any changes
   or issues with the API could cause such behavior. Could you confirm if the REST
   API has been disabled or if any recent changes were made to it?As the issue seems
   specific to your site, please share the temporary login link by contacting us
   from [here](https://www.storeapps.org/support/contact-us/).
 * Here’s a secure way for you to give us administration access to your site:
    - Please go to your site’s WordPress Admin, install and activate the free WordPress
      plugin – [Temporary Login Without Password](https://wordpress.org/plugins/temporary-login-without-password/)(
      the plugin is developed by our own team, and used by top plugin developers
      like Yoast and others).
    - From that plugin, create a new temporary login link with administrator access,
      and one-month validity. We just need the temporary login link, you can use
      any of your own email addresses as the account email address.
    - Share the secure login link by contacting us from [here](https://www.storeapps.org/support/contact-us/).
    - Please also share steps to reproduce the issue in as much detail as you can.
 * Once this is done, we will access the site and diagnose the problem.
 * If for some reason you can not grant access to your live site, another option
   is for you to set up a staging site, replicate the problem there, and provide
   access to that.
 *  [connectalia](https://wordpress.org/support/users/connectalia/)
 * (@connectalia)
 * [1 year, 3 months ago](https://wordpress.org/support/topic/loading-failed-15/#post-18224306)
 * Hello, we have the same error, can you help us?
 *  Plugin Support [storeapps-support](https://wordpress.org/support/users/storeappsorg/)
 * (@storeappsorg)
 * [1 year, 3 months ago](https://wordpress.org/support/topic/loading-failed-15/#post-18224955)
 * [@connectalia](https://wordpress.org/support/users/connectalia/)
 * Sorry for the inconvenience caused.
 * As mentioned earlier in this thread, the issue may be related to the WooCommerce
   REST API. Since the plugin relies on these APIs and the problem seems specific
   to certain sites, we kindly request you to share a temporary login link by contacting
   us from [here](https://www.storeapps.org/support/contact-us/).
 * For detailed instructions on how to share access, please refer to the previous
   reply in this thread.
   Alternatively, you can also check out our other best store
   management plugin – [Smart Manager](https://wordpress.org/plugins/smart-manager-for-wp-e-commerce/)
   which allows you to manage your store efficiently. Click [here](https://demo.storeapps.org/?demo=sm-woo)
   to check its functionality.
 *  [dgirona](https://wordpress.org/support/users/dgirona/)
 * (@dgirona)
 * [9 months, 3 weeks ago](https://wordpress.org/support/topic/loading-failed-15/#post-18518279)
 * Hello, we have the same error, can you help us?
 *  Plugin Support [storeapps-support](https://wordpress.org/support/users/storeappsorg/)
 * (@storeappsorg)
 * [9 months, 3 weeks ago](https://wordpress.org/support/topic/loading-failed-15/#post-18519628)
 * [@dgirona](https://wordpress.org/support/users/dgirona/),
 * We’ve already replied to your comment [here](https://wordpress.org/support/topic/loading-failed-16/#post-18519622).
   kindly take a look.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘“Loading failed”’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-stock-manager/assets/icon-256x256.png?rev=2354654)
 * [Stock Manager for WooCommerce](https://wordpress.org/plugins/woocommerce-stock-manager/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-stock-manager/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-stock-manager/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-stock-manager/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-stock-manager/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-stock-manager/reviews/)

## Tags

 * [loading failed](https://wordpress.org/support/topic-tag/loading-failed/)

 * 7 replies
 * 5 participants
 * Last reply from: [storeapps-support](https://wordpress.org/support/users/storeappsorg/)
 * Last activity: [9 months, 3 weeks ago](https://wordpress.org/support/topic/loading-failed-15/#post-18519628)
 * Status: resolved