Seems like your wp-content directory is not writable. Our plugin couldn’t create directory where backups would be saved due to insufficient permissions.
Please adjust your wp-content permissions for proper directory owner and group, set the permissions to 755.
Use chown and chmod command, you can contact your hosting provider if you’re not familiar with these commands (you can also share this message with them, it should be clear for technician).
Let me know if that resolves your issue 🙂</img> Thank you!
Permission issue is most common case for such error.
But it can be also caused by two other factors:
open_basedir configuration that disallows PHP to create directories in wp-content directory
Incorrect backup directory path set in our plugin configuration
In your case these two factors co-relate with each other, fortunately for you the solution is very simple.
Seems like the website was duplicated from directory named “seller_fest_live” and as our plugin stores configuration in file, the configuration was also duplicated from old website.
Because of that our plugin tries to access wp-content directory within mentioned website “seller_fest_live” which is not allowed by open_basedir configuration.
Possible solutions:
Adjust second section of our plugin and set there correct path where you want to save your backups, they should be in within directory “(…)/klik_box_summit/”
If you don’t want to bother with the path, you can simply reset plugin configuration: https://prnt.sc/Fx16HdqXfc6j – Go to “Troubleshooting” section then open “Show advanced options”.
Last solution will automatically detect and adjust backup directory path.
Let me know if that resolves your issue 🙂 Thank you!
