Title: Load OK, scroll not working Last modified: December 11, 2016 --- # Load OK, scroll not working * [Rus](https://wordpress.org/support/users/seekingbeauty/) * (@seekingbeauty) * [9 years, 5 months ago](https://wordpress.org/support/topic/load-ok-scroll-not-working/) * Hi, * I have a prof license and we are using Masterslider on several page in our site. On one page where we have no scroll options it works OK. On another page )http:// www.b-u-t.net/shop-nl/) where the scroll option is activated it does not work at all. * MS is loading the first slide OK, but when the second slide should be coming up, it seems like something is blocking and we just get a white screen. Also clicking on browse arrows is useless, nothing seems to work šŸ™ * Funny thing: we created a separate but similar slider for XS-screens. Totaly the same setup. This works greatā€¦. * Youā€™ve got any tips? * PS: I canā€™t do any upgrades of WordPress, so if thatā€™s a problem, could we downgrade MS or something? Viewing 7 replies - 1 through 7 (of 7 total) * Plugin Author [averta](https://wordpress.org/support/users/averta/) * (@averta) * [9 years, 5 months ago](https://wordpress.org/support/topic/load-ok-scroll-not-working/#post-8567062) * Hi, Can you please give us a link of your Master Slider with issue? Since I checked below link and all the slides are showing [http://www.b-u-t.net/shop-nl/](http://www.b-u-t.net/shop-nl/) * Let us know Averta - This reply was modified 9 years, 5 months ago by [averta](https://wordpress.org/support/users/averta/). * Thread Starter [Rus](https://wordpress.org/support/users/seekingbeauty/) * (@seekingbeauty) * [9 years, 5 months ago](https://wordpress.org/support/topic/load-ok-scroll-not-working/#post-8567567) * That is puzzling, because this is the right link, and I am checking the same page now with Edge browser on a relatively new ASUS Intel i7 machine and the slides are not working. In any case the controls are dead and if I click on them I end up with a white-out in the slide area. Any suggestion as to what else could be wrong? * [aaronrobb](https://wordpress.org/support/users/aaronrobb/) * (@aaronrobb) * [9 years, 4 months ago](https://wordpress.org/support/topic/load-ok-scroll-not-working/#post-8576848) * Iā€™m getting the same issue right now. Not sure when it started but only the first slide shows, wonā€™t scroll and controls donā€™t work. Iā€™m wondering if a recent WP core update broke it? Iā€™m using the Sage/Roots base framework on a custom theme. No JS errors showing up. Iā€™ll start going through other plugins to see if there is a conflict somewhere. * [bā€¦b](https://wordpress.org/support/users/bb-4/) * (@bb-4) * [9 years, 4 months ago](https://wordpress.org/support/topic/load-ok-scroll-not-working/#post-8585914) * Same issue. After update all stopped working and got no pics, only white screen. Restored site from backup. Background pic is back, but no slides are showing. * Also no JS errors showing. * [http://youbetidophotography.com/](http://youbetidophotography.com/) * Plugin Author [averta](https://wordpress.org/support/users/averta/) * (@averta) * [9 years, 4 months ago](https://wordpress.org/support/topic/load-ok-scroll-not-working/#post-8605131) * Hi, I would like to say I checked the 2 links and it works just fine on samsung galxy s7 edge with chrome browser. So could you please try to check it on another handphones maybe some ones a bit more popular? * Please let us know Averta * Thread Starter [Rus](https://wordpress.org/support/users/seekingbeauty/) * (@seekingbeauty) * [9 years, 4 months ago](https://wordpress.org/support/topic/load-ok-scroll-not-working/#post-8611139) * Just a short copy from my original post: _Funny thing: we created a separate but similar slider for XS-screens. Totaly the same setup. This works greatā€¦. * The slider I was refering to has no problem on mobile platforms whatsoever. Itā€™s the desktop version that has problems. * [bā€¦b](https://wordpress.org/support/users/bb-4/) * (@bb-4) * [9 years, 4 months ago](https://wordpress.org/support/topic/load-ok-scroll-not-working/#post-8613564) * I made many changes and got the slider to wok correctly. I believe turning off minify in W3TC did the trick. * There are several different minify settings in W3TC. Do you know if any of the settings will work with your plugin? or if CloudFlareā€™s minify will work? or possibly another minify cache? * Just looking for some additional speed. Viewing 7 replies - 1 through 7 (of 7 total) The topic ā€˜Load OK, scroll not workingā€™ is closed to new replies. * ![](https://ps.w.org/master-slider/assets/icon-256x256.png?rev=1638064) * [Master Slider - Responsive Touch Slider](https://wordpress.org/plugins/master-slider/) * [Frequently Asked Questions](https://wordpress.org/plugins/master-slider/#faq) * [Support Threads](https://wordpress.org/support/plugin/master-slider/) * [Active Topics](https://wordpress.org/support/plugin/master-slider/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/master-slider/unresolved/) * [Reviews](https://wordpress.org/support/plugin/master-slider/reviews/) ## Tags * [masterslider](https://wordpress.org/support/topic-tag/masterslider/) * 7 replies * 4 participants * Last reply from: [bā€¦b](https://wordpress.org/support/users/bb-4/) * Last activity: [9 years, 4 months ago](https://wordpress.org/support/topic/load-ok-scroll-not-working/#post-8613564) * Status: not resolved