Title: LiveChat Customization
Last modified: May 11, 2017

---

# LiveChat Customization

 *  Resolved [pakman198](https://wordpress.org/support/users/pakman198/)
 * (@pakman198)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/livechat-customization/)
 * Hi guys,
 * I’m giving support to a wordpress site and they use your plugin. They just asked
   me to disable the sound that livechat makes when a support person is online nad
   the livechat window opens.
    I talked to support and gave me the next script:
 *     ```
       Mute the Livechat sounds
       II
       Irena Itskova<irena@dynamicsresources.com>
         Responder|
       Ayer, 02:03 PM
       Usted 
        I tried to mute the sounds from LiveChat for visitors and got this code from the support team to be inserted in stead of the old one:
   
       <!-- Start of LiveChat (www.livechatinc.com) code -->
       <script type="text/javascript">
         window.__lc = window.__lc || {};
         window.__lc.license = {$licence};
         var LC_API = LC_API || {};
         LC_API.on_after_load = function(){
           LC_API.disable_sounds();
         };
   
         (function() {
           var lc = document.createElement('script'); lc.type = 'text/javascript'; lc.async = true;
           lc.src = ('https:' == document.location.protocol ? 'https://' : 'http://') + 'cdn.livechatinc.com/staging/tracking.js';
           var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(lc, s);
         })();
       </script>
       <!-- End of LiveChat code -->
       ```
   
 * I would suggest you to add a control panel to be able to customize some variables
   like this one.
    I already went to your _TrackingCodeHelper.class.php_ file and
   added that LC_API variable and the on_after_load method to disable the sound

Viewing 1 replies (of 1 total)

 *  Plugin Author [Text](https://wordpress.org/support/users/livechat/)
 * (@livechat)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/livechat-customization/#post-9604546)
 * Hello pakman198,
 * Thank you for reaching us with this case!
 * Feedback noted – I have listed it on our **Feature Request** list and we will
   surely consider it during future updates of our plugin.
 * Please let us know in case of any additional questions! We will be more than 
   happy to help.

Viewing 1 replies (of 1 total)

The topic ‘LiveChat Customization’ is closed to new replies.

 * ![](https://ps.w.org/wp-live-chat-software-for-wordpress/assets/icon-256x256.
   png?rev=3023632)
 * [LiveChat - Live Chat Plugin for WP Websites](https://wordpress.org/plugins/wp-live-chat-software-for-wordpress/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-live-chat-software-for-wordpress/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-live-chat-software-for-wordpress/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-live-chat-software-for-wordpress/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-live-chat-software-for-wordpress/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-live-chat-software-for-wordpress/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Text](https://wordpress.org/support/users/livechat/)
 * Last activity: [8 years, 8 months ago](https://wordpress.org/support/topic/livechat-customization/#post-9604546)
 * Status: resolved