Support » Plugin: Lively Chat via SMS » LIVECHAT Assistance

  • Resolved aeiillc

    (@aeiillc)


    I have LIVeChat installed and it works fine except to limit the popup on specific pages as the instructions state … only the * Show on All Pages works.

    I have tried /About Us /Support as well as with or without the * afterwards … does not work …

    Also, is there a way to have a “Close” X added to this since on a mobile phone it basically covers the page.

    https://wordpress.org/plugins/lively-chat-support/

Viewing 11 replies - 1 through 11 (of 11 total)
  • Thread Starter aeiillc

    (@aeiillc)

    I would assume there would be better customer service than this ?

    The limiting to a page does not work, or any response on adding a “Close” X have been received.

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    The plugin author isn’t allowed to support their commercial products here so poor customer support should be expected.

    Thread Starter aeiillc

    (@aeiillc)

    So if the vendor is not allowed to support their plugin through this forum, then why is it even here, why is their page linked to this forum ?

    Seems strange that when you follow the links provided you get to this form … what good is it then ?

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    Huh, you said something about being a customer? Everything on WordPress.org is free. If you are paying for something then it is not supported here.

    Thread Starter aeiillc

    (@aeiillc)

    I didn’t say, I paid for anything … the usage of “Customer Service” is generic to include simply replying on a timely manner …

    This vendor has two option a free plugin, which I am currently using, and an upgrade. The upgrade features of the “paid plugin” do not interest me unless it fixes the two issues I am having …

    The term “free” is also misleading … the hours I have spent attempting to make some of the “free plugins” to work is time, and time is money. 🙂

    Anonymous User 9782929

    (@anonymized-9782929)

    Sorry for the delay – paying customers typically get support via email, which I respond to promptly. Because the plugin is an open-source, on-the-side effort, I address concerns as I have time.

    Regardless, to show Lively only on certain pages, you’ll want to use the actual URL path or full URL. For example, do not use: /About Us; use /about-us/. WordPress usually adds ad trailing slash (/), so you’ll probably want to include that.

    Thread Starter aeiillc

    (@aeiillc)

    Dallas,

    First I am not opposed to purchasing a Plugin that works. But when looking at the upgraded features, they didn’t include and that I am needing.

    I just want a simple popup type … Need Help plugin. Not needed live chat, but by offline email …

    The biggest issue is that it will not only only on one page … Support

    I think I have tried every possible combination you listed in the plugin and from you replay above … */Support, */Support/, /Support, /Support/, /Support/*, */Support/*, (then all small cases), the page ID combinatios: http://quickbooksrus.net/wordpress/?page_id=45, /wordpress/?page_id=45, /page_id=45, */?page_id=45, page_id=45, 45, /45, */45, /45, etc … Nothing works.

    But the real question is how to add a Close X at the top of the image ? Users can’t close this and it is real problem especially for mobile phones … you can see the issue at http://www.QuickBooksRus.net.

    Anonymous User 9782929

    (@anonymized-9782929)

    What is the actual URL you’re trying to show the chat on?

    Thread Starter aeiillc

    (@aeiillc)

    Dallas

    The website as listed above is: QuickBooksRus.net

    The Support page is permalink: http://quickbooksrus.net/wordpress/?page_id=45

    I have set it to * to show the support chat on all pages, and why I am interested in having a Close X added …

    Anonymous User 9782929

    (@anonymized-9782929)

    The close button isn’t in the scope of things to do, but I will consider adding it.

    To show the chat on only that page: /?page_id=45

    If that doesn’t work, it may be time to try another plugin, as I’ve never had any complaints with that feature. I’d love to fix it for you, but I just don’t have the time right now. For more conversation, send me an email at dallas at excitecreative.ca. Thanks!

    Thread Starter aeiillc

    (@aeiillc)

    Dallas

    Thank you … it didn’t work …

Viewing 11 replies - 1 through 11 (of 11 total)
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