Title: Live chat bugs
Last modified: July 25, 2021

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# Live chat bugs

 *  [tiberiuz3401](https://wordpress.org/support/users/tiberiuz3401/)
 * (@tiberiuz3401)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/live-chat-bugs/)
 * Hello, I am facing some bugs regarding the admin part of the chat.
    1. I enter
   in the live chat on the admin side. I create a incognito window and enter the
   chat as new user. I send a message, but nothing appears on the admin side. And
   even though I refresh de the admin page, no active chat appears. 2. Sometimes
   it takes a lot to load the chat page (wp-admin/admin.php?page=wplivechat-menu),
   or it keeps loading indefinitely. Regarding this situation, I have seen some 
   cancelled requests in the network panel (see this image [https://ibb.co/ZX8j8s8](https://ibb.co/ZX8j8s8))
 * I want to mention that 2nd bug is harder to obtain than the 1st one and that 
   I have changed to a default theme and deactivated all plugins except wp live 
   chat.

Viewing 1 replies (of 1 total)

 *  [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/)
 * (@wpdev3cx)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/live-chat-bugs/#post-14708954)
 * Hi [@tiberiuz3401](https://wordpress.org/support/users/tiberiuz3401/) ,
    these
   are very strange issues , may you send us a mail to [wordpress@3cx.com](https://wordpress.org/support/topic/live-chat-bugs/wordpress@3cx.com?output_format=md)
   in order to proceed with further investigation actions?

Viewing 1 replies (of 1 total)

The topic ‘Live chat bugs’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/3cx-live-chat-talk_63768c.svg)
 * [3CX Live Chat and Talk](https://wordpress.org/plugins/3cx-live-chat-talk/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/3cx-live-chat-talk/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/3cx-live-chat-talk/)
 * [Active Topics](https://wordpress.org/support/plugin/3cx-live-chat-talk/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/3cx-live-chat-talk/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/3cx-live-chat-talk/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/)
 * Last activity: [4 years, 9 months ago](https://wordpress.org/support/topic/live-chat-bugs/#post-14708954)
 * Status: not resolved