Title: Live Chat
Last modified: August 17, 2026

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# Live Chat

 *  [cemalozcelik](https://wordpress.org/support/users/cemalozcelik/)
 * (@cemalozcelik)
 * [2 weeks, 5 days ago](https://wordpress.org/support/topic/live-chat-41/)
 * Lice Chat doesn’t work for about 2 months! You can type but you can send a message.
   Once you try to send a message, the licechat screen disappears. When you try 
   to re-open the livecaht from the top-right help section of the dashboard, there
   are nothing happens. It doesnt opens the live chat again.
   even if you try to 
   open with a different browser or device the pannel and see the automatic live
   chat screen that says do you need help?, you can’t send a message and its disappears
   when you try it.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Flive-chat-41%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [Jessie](https://wordpress.org/support/users/ppjessie/)
 * (@ppjessie)
 * [6 days, 1 hour ago](https://wordpress.org/support/topic/live-chat-41/#post-19007054)
 * Hi there,
 * e are sorry to hear that you have been experiencing issues with Live Chat for
   the past two months.
 * At the moment, we are unable to reproduce the issue in our own test store. To
   investigate whether another app may be affecting Live Chat, we would need access
   to your store for further troubleshooting.
 * Currently, we can only view your tracking page. Store access would allow us to
   check the issue directly and help configure it for you. Please don’t worry—you
   can remove our access once the issue has been resolved.
 * If you do not mind, please add us as a staff member by following the guide below,
   and let us know once it is done. Thank you very much!
 * Username: Parcel Panel
   Email: [support@parcelpanel.org](https://wordpress.org/support/topic/live-chat-41/support@parcelpanel.org?output_format=md)
 * ![](https://i0.wp.com/cdn-ppwc.parcelpanel.com/woocommerce/assets/plugin/email/
   21838/20260831/3deae5f7528b004f737a348326862ce7.png?ssl=1)
 * Please send the password to [support@parcelpanel.org](https://wordpress.org/support/topic/live-chat-41/support@parcelpanel.org?output_format=md)
   by email.
 * We look forward to your confirmation.
 * Best Regards
   CWILL order tracking support teamJessie

Viewing 1 replies (of 1 total)

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to reply to this topic.

 * ![](https://ps.w.org/parcelpanel/assets/icon-256x256.png?rev=3620702)
 * [CWILL (Formerly ParcelPanel) – Shipment Tracking, Tracking & Order Tracking for WooCommerce](https://wordpress.org/plugins/parcelpanel/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/parcelpanel/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/parcelpanel/)
 * [Active Topics](https://wordpress.org/support/plugin/parcelpanel/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/parcelpanel/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/parcelpanel/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Jessie](https://wordpress.org/support/users/ppjessie/)
 * Last activity: [6 days, 1 hour ago](https://wordpress.org/support/topic/live-chat-41/#post-19007054)
 * Status: not resolved