Title: LiteSpeed Continuously Downgrading
Last modified: October 27, 2021

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# LiteSpeed Continuously Downgrading

 *  Resolved [mattpeck](https://wordpress.org/support/users/mattpeck/)
 * (@mattpeck)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/litespeed-continuously-downgrading/)
 * Hello,
 * Litespeed is continuously downgrading to 3.6.4 we have approximately 172 websites
   hosted and only 5 of them are doing this.
 * I have opened a number of support tickets with the provider and they have advised
   that it is not them.
 * Can you please list out the troubleshooting steps?
 * Why have two previous tickets simply been marked as solved when there is clearly
   a problem?
 * Thank you

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [qtwrk](https://wordpress.org/support/users/qtwrk/)
 * (@qtwrk)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/litespeed-continuously-downgrading/#post-15013513)
 * Hi,
 * the plugin itself shouldn’t upgrade or downgrade itself without user’s action.
 * so far I only encounter 2 cases
 * provider mass enable/disable the cache plugin , this could lead to version change,
   depends on their admin setting
 * for this case, try create an empty file in your wordpress dir with name `.litespeed_flag`,
   this should tell server cache manager to leave this site alone
 * another case was some kind of backup/restore plugin that leads to such case
 * > we have approximately 172 websites hosted and only 5 of them are doing this
 * is there anything common between these 5 sites ? and anything different than 
   other 167 sites ?
 * and also please provide one or two reports numbers from these 5 sites , you can
   get it in toolbox -> report -> click “send to LiteSpeed”
 * Best regards,
 *  Thread Starter [mattpeck](https://wordpress.org/support/users/mattpeck/)
 * (@mattpeck)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/litespeed-continuously-downgrading/#post-15027254)
 * Hello, Thank you! that file seems to have solved it I tested on a few sites and
   they did not downgrade. The thing is the sites are all on the same WHM. What 
   exactly do I need to tell the hosting provider? I have already opened a number
   of tickets with them.
    Thank you.
 *  Plugin Support [qtwrk](https://wordpress.org/support/users/qtwrk/)
 * (@qtwrk)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/litespeed-continuously-downgrading/#post-15027259)
 * Hi,
 * what did you do ? the `.litespeed_flag` ?
 * Best regards,
 *  Thread Starter [mattpeck](https://wordpress.org/support/users/mattpeck/)
 * (@mattpeck)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/litespeed-continuously-downgrading/#post-15027265)
 * Hello, Yes I just created an empty file in the WordPress Directory 😀
    Thank 
   you so much we have wasted months and countless hours on this.
 *  Plugin Support [qtwrk](https://wordpress.org/support/users/qtwrk/)
 * (@qtwrk)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/litespeed-continuously-downgrading/#post-15027300)
 * Hi,
 * good to know
 * you can kindly ask your provider , go to
 * WHM LiteSpeed plugin -> Manage Cache Installations
 * then flag all your domains , like this
 * ![](https://i0.wp.com/www.litespeedshare.net/2021/11/4ee20f-ScreenShot2021-11-
   02_01.56.24.png?ssl=1)
 * Best regards,

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘LiteSpeed Continuously Downgrading’ is closed to new replies.

 * ![](https://ps.w.org/litespeed-cache/assets/icon-256x256.png?rev=2554181)
 * [LiteSpeed Cache](https://wordpress.org/plugins/litespeed-cache/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/litespeed-cache/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/litespeed-cache/)
 * [Active Topics](https://wordpress.org/support/plugin/litespeed-cache/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/litespeed-cache/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/litespeed-cache/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [qtwrk](https://wordpress.org/support/users/qtwrk/)
 * Last activity: [4 years, 6 months ago](https://wordpress.org/support/topic/litespeed-continuously-downgrading/#post-15027300)
 * Status: resolved