Title: LIte version not updating
Last modified: January 11, 2018

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# LIte version not updating

 *  Resolved anonymized-14293447
 * (@anonymized-14293447)
 * [8 years, 6 months ago](https://wordpress.org/support/topic/lite-version-not-updating/)
 * I’m using Lite v. 3.0.15 but when I update the plugin I still get the message
   _3.1 is released_ and my version is still 3.0.15. What can the problem be?

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [Oleksandr](https://wordpress.org/support/users/awesomeoman/)
 * (@awesomeoman)
 * [8 years, 6 months ago](https://wordpress.org/support/topic/lite-version-not-updating/#post-9856817)
 * I meant this link [https://www.dropbox.com/s/664j34jaw9bl52g/2018-01-12_00-39-01.png?dl=0](https://www.dropbox.com/s/664j34jaw9bl52g/2018-01-12_00-39-01.png?dl=0)
 *  Thread Starter anonymized-14293447
 * (@anonymized-14293447)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/lite-version-not-updating/#post-9970543)
 * This issue is not resolved. I just updated and got a message in frontend (where
   the feed is always visible), asking to check possible error in backend’s feed
   page. The error is “An access token is required to request this resource.” Any
   idea?
 *  Plugin Support [Oleksandr](https://wordpress.org/support/users/awesomeoman/)
 * (@awesomeoman)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/lite-version-not-updating/#post-9971140)
 * Hi, this happens when some authentication token has expired. Please check auth
   info for proper source.
 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [8 years, 4 months ago](https://wordpress.org/support/topic/lite-version-not-updating/#post-10028024)
 * [@awesomeoman](https://wordpress.org/support/users/awesomeoman/) I’ve deleted
   your offer to login to your user’s site. I’m am 100% sure you mean well but please
   _never ask for credentials on these forums._
 * [https://wordpress.org/support/guidelines/#the-bad-stuff](https://wordpress.org/support/guidelines/#the-bad-stuff)
 * Now for the why: The internet is a wonderful place full of very nice people and
   a few very bad ones. I’m sure everyone here is very nice however, by giving some
   ones keys to your house you are trusting they wont steal anything. Likewise the
   person who takes the keys is now responsible for the house FOREVER.
 * If something was to go wrong, then you the author may well legally become liable
   for damages, which they would not normally have been as their software is provided
   without warranty.
 * **Please be aware that repeatedly asking for credentials will result in us asking
   you to repeatedly stop before escalating up to the plugins team.**
 * There are many ways to get information you need and accessing the user’s site
   is not one of them. That’s going too far.
    - Ask for a link to the [http://pastebin.com/](http://pastebin.com/) log of 
      the user’s web server error log.
    - Ask the user to create and post a link to their `phpinfo();` output.
    - Ask the user to install the [Health Check plugin](https://wordpress.org/support/plugin/health-check/)
      and get the data that way.
    - Walk the user through [enabling WP_DEBUG and how to log that output to a file and how to share that file.](https://codex.wordpress.org/WP_DEBUG#WP_DEBUG_LOG_and_WP_DEBUG_DISPLAY)
    - Walk the user through basic troubleshooting steps such and disabling all other
      plugins, clear their cache and cookies and try again.
    - Ask the user for the step-by-step on how they can reproduce the problem.
 * You get the idea.
 * Volunteer support is not easy. But these forums need to a safe place for all 
   users, experienced or new. Accessing their system that way is a short cut that
   will get you into real trouble in these forums.
    -  This reply was modified 8 years, 4 months ago by [Jan Dembowski](https://wordpress.org/support/users/jdembowski/).
 *  Plugin Support [Oleksandr](https://wordpress.org/support/users/awesomeoman/)
 * (@awesomeoman)
 * [8 years, 4 months ago](https://wordpress.org/support/topic/lite-version-not-updating/#post-10031728)
 * [@jdembowski](https://wordpress.org/support/users/jdembowski/) I understand, 
   thank you very much for the extended comment.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘LIte version not updating’ is closed to new replies.

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## Tags

 * [update](https://wordpress.org/support/topic-tag/update/)

 * 5 replies
 * 3 participants
 * Last reply from: [Oleksandr](https://wordpress.org/support/users/awesomeoman/)
 * Last activity: [8 years, 4 months ago](https://wordpress.org/support/topic/lite-version-not-updating/#post-10031728)
 * Status: resolved