Hi Roberto,
There was a plugin update in the last 24 hours but it was an extremely minor update just working on some translation for German. Is the issue still occurring for you? From my testing in a production environment everything is working fine before and after the update. It sounds like it is either a temporary issue or maybe an issue with your GoToWebinar account.
Thanks,
Hi, thanks for your response. After spending some more time on that issue, it seems I got that resolved.
Simply pressing the “Click here to get Auth and Key” button was of no help. The visible authorization key did never change, even though one could follow the browser following a couple of redirects (authenticating on citrixonline.com, northerbeacheswebsites.com.au).
What I now did was clearing the key first, plus saving the settings. And only after reloading the settings page to confirm the value was removed, I pressed the “Click here to get Auth and Key” button again. This time it put a new key into the first line edit. Et voilà, it works. So it looks a bit, like there’s some issue with the behaviour of the button when some re-authorization is happening, that can be workaround.
Hi Roberto,
I am glad you got it working. Normally the authentication process is pretty seamless so I am sorry to hear it didn’t work quite as smoothly for you.
I spent heaps of effort trying to make the authentication process easy because without all those complicated redirects happening the setup process can be quite complicated.
To give you some brief background information though, GoToWebinar can only redirect to one URL after a successful authentication, it unfortunately can’t redirect back to your website. So what I have done is created a special redirect service on my server so that it will redirect to my server and then back to your website to make it seamless. It’s possible that my server was down or something and this caused an issue or something.
Thanks for using the plugin, I hope you like it.
