Title: List and segmentation
Last modified: January 19, 2022

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# List and segmentation

 *  Resolved [darkuss](https://wordpress.org/support/users/darkuss/)
 * (@darkuss)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/list-and-segmentation/)
 * I have a problem that I don’t understand. I have created a list similar to the
   Newsletter but called Promotion, with the checkbox on the checkout page. After
   making a test order, it is 1 subscribed but when I go to the list I always see
   0. The same for the segmentation, I see zero even though I created the segmentation
   of users who buy 1 particular product. It always comes out all at zero, but the
   subscriber comes out right 1 and I see that they have been assigned correctly
   in the lists, but when I go to see them, it remains at 0
    See this video for 
   details [https://jumpshare.com/v/10je3tKDAvw3F4rClkjA](https://jumpshare.com/v/10je3tKDAvw3F4rClkjA)
 * thanks in advance
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Flist-and-segmentation%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Bruna a11n](https://wordpress.org/support/users/bruberries/)
 * (@bruberries)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/list-and-segmentation/#post-15267423)
 * Hi [@darkuss](https://wordpress.org/support/users/darkuss/),
 * It could be that the recalculation for the number of subscribers on each list
   hasn’t been done yet for the Lists page.
 * If you have already clicked on the “Recalculate now” button and the numbers were
   not updated, it could be a caching issue. Do you have any caching plugins installed?
   If so, can you please try clearing the cache and click on the “Recalculate now”
   button again to see if it shows the right number of subscribers for each list?
 * Let us know.
 *  Thread Starter [darkuss](https://wordpress.org/support/users/darkuss/)
 * (@darkuss)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/list-and-segmentation/#post-15270627)
 * it is not a cache problem, in the video I also show that I clean the cache, I
   had already tried to recalculate by clicking on “recalculate now”. The buy action
   is not segmented 🙁
 *  Plugin Support [Dani F. a11n](https://wordpress.org/support/users/danielinhou/)
 * (@danielinhou)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/list-and-segmentation/#post-15285494)
 * Hi again [@darkuss](https://wordpress.org/support/users/darkuss/) 👋🏽
 * > it is not a cache problem, in the video I also show that I clean the cache,
   > I had already tried to recalculate by clicking on “recalculate now”. The buy
   > action is not segmented 🙁
 * Thanks for confirming, that’s pretty odd indeed. Could you please make a new 
   test while conflict testing this issue with only the MailPoet plugins and WooCommerce
   active?
 * Here’s a full tutorial for that process that will allow us to discard a conflict
   with other plugins or the theme: [https://kb.mailpoet.com/article/204-how-to-test-for-plugins-conflict](https://kb.mailpoet.com/article/204-how-to-test-for-plugins-conflict)
 * Please keep us posted, we’ll be glad to keep troubleshooting this issue with 
   you.
 * Thanks
 *  [Elvira K.](https://wordpress.org/support/users/treibalen/)
 * (@treibalen)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/list-and-segmentation/#post-15340575)
 * Hi there [@darkuss](https://wordpress.org/support/users/darkuss/),
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   we’ll be here if and/or when you are ready to continue.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘List and segmentation’ is closed to new replies.

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 * [MailPoet - Newsletters, Email Marketing, and Automation](https://wordpress.org/plugins/mailpoet/)
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## Tags

 * [list](https://wordpress.org/support/topic-tag/list/)
 * [segmentation](https://wordpress.org/support/topic-tag/segmentation/)

 * 4 replies
 * 4 participants
 * Last reply from: [Elvira K.](https://wordpress.org/support/users/treibalen/)
 * Last activity: [4 years, 3 months ago](https://wordpress.org/support/topic/list-and-segmentation/#post-15340575)
 * Status: resolved