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links not working on tablets and mobiles?

  • Hi,
    I have used Responsive theme and it works perfect, but I just realized that my links are not working on mobiles and tablets!
    I have tables including links to some files which are directing perfectly on laptops but users meet errors on mobiles and tablets.
    It adds “/mobile/index” in front of link addresses and cannot direct to the file.
    an specialist in my hosting service said :
    “The redirect of the website link to ‘/mobile/index.html’ in mobile devices is causing due to theme ‘responsive’. I have referred many WordPress forums and could see that most users of this theme is experiencing the same issue. I request you to please re-install the theme and verify. “
    Would you please help me with this?
    I’m not professional so please give the simplest solution.

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